News Room
2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry
2Ring Dashboards & Wallboards combines with Genesys™ Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to the Genesys Cloud CX™ platform. Read More...
APPFOUNDRY DASHBOARDS & WALLBOARDS GENESYS
2Ring Dashboards & Wallboards v8.3.1
Introducing 2Ring Dashboards & Wallboards v8.3.1. Check out the latest features this fresh release introduces! Read More...
CISCO DASHBOARDS & WALLBOARDS GENESYS RELEASE NOTES
End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. Read More...
DASHBOARDS & WALLBOARDS END OF MAINTENANCE EOM PRESS RELEASE
Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
2Ring introduces Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex® Contact Center). Read More...
DASHBOARDS DW LAYOUTS PRESS RELEASE REALTIME REPORTING WALLBOARDS WEBEX CONTACT CENTER WXCC
2Ring Phone Services v7.6.6 – Salesforce Integration for CUCM
2Ring Phone Services (IPPS) v7.6.6 is available as of today. This release introduces the long awaited integration of Cisco® Call Manager (CUCM) with Salesforce®, so a call-center like integration for companies and departments that are not yet ready to move to a full contact center experience delivered by Cisco Contact Center Express or Enterprise. Read More...
CALLMANAGER CISCO CUCM INTEGRATION IPPS PHONE SERVICES SALESFORCE
2Ring Dashboards & Wallboards v8.0
2Ring Dashboards & Wallboards v8.0 is available as of today. Take a look at the latest features offered by 2Ring's real-time reporting solution! Read More...
CISCO DASHBOARDS PCCE RELEASE NOTES UCCE UCCX WALLBOARDS
How to Affordably Integrate your Applications with a Cisco Contact Center
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco® Contact Centers and thereby also an introduction to enabling automation for agents and supervisors. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE UCCE UCCX
2Ring Gadgets for Cisco Finesse v5.1
2Ring Gadgets for Cisco Finesse® is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco® Contact Center platforms (Express, Enterprise, Packaged UCCE, Hosted, and Cisco Webex Contact Center Enterprise). Read More...
2Ring and Calabrio Work Together to Enhance Cisco Finesse
Calabrio® and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco® contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse®. Read More...
CALABRIO FINESSE GADGETS FOR CISCO FINESSE INTEGRATION
2Ring Phone Services v7.6.5
2Ring Phone Services (IPPS) v7.6.5 is available as of today, July 31st, 2020. Read More...
CISCO IPPS NEW RELEASE PHONE SERVICES