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Tag: PCCE

Press Release by 2Ring - Jul 31, 2023

2Ring Gadgets for Cisco Finesse v7.0

In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...


2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS NEW RELEASE PCCE UCCE UCCX
Press Release by 2Ring - Jun 29, 2023

2Ring Dashboards & Wallboards v9.0 

2Ring Dashboards & Wallboards (DW) v9.0 is available as of today. This is a major version release that brings features that 2Ring customers have been craving for a long time. Read More...


2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO FIVE9 GENESYS CLOUD NEW RELEASE PCCE PRESS RELEASE RELEASE NOTES UCCE UCCX WXCC WXCC ENTERPRISE
Press Release by 2Ring - Mar 17, 2023

Cisco Finesse Connector for 2Ring Dashboards & Wallboards

This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
Blog by 2Ring - Jan 05, 2023

CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective

This blog mostly focuses on a supervisor's experience when a Cisco Contact Center is specifically integrated with Salesforce utilizing Mixed Mode. Read More...


BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE PCCE SALESFORCE SUPERVISOR UCCE UCCX
Press Release by 2Ring - Nov 28, 2022

2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements

2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...


CISCO CISCO FINESSE GA GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX
Blog by 2Ring - Apr 07, 2022

New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers

Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco® Contact Centers. Read More...


CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Press Release by 2Ring - Oct 07, 2020

2Ring Dashboards & Wallboards v8.0

2Ring Dashboards & Wallboards v8.0 is available as of today. Take a look at the latest features offered by 2Ring's real-time reporting solution! Read More...


CISCO DASHBOARDS PCCE RELEASE NOTES UCCE UCCX WALLBOARDS
Blog by 2Ring - Mar 25, 2020

Turn Cisco Finesse into an Attendant Console

Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...


2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Press Release by 2Ring - Sep 10, 2019

2Ring Dashboards & Wallboards v7.3

2Ring Dashboards & Wallboards v7.3 is available as of today. This is a smaller release mostly focused on Azure AD authentication capability. Read More...


CISCO DASHBOARDS NEW RELEASE PCCE UCCE UCCX WALLBOARDS
Press Release by 2Ring - Feb 13, 2019

2Ring Dashboards & Wallboards v7.1

2Ring Dashboards & Wallboards v7.1 is here, the first 7.x release enabling all of our existing customers (with valid support coverage) to seamlessly upgrade to this latest release - you can now also open a ticket requesting upgrade here. Read More...


2RINGCX CISCO DASHBOARDS NEW RELEASE PCCE UCCE UCCX WALLBOARDS