Essential Power Pack
Significantly enhance experience of agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).
Learn now how to create a truly unified workspace using 2Ring Gadgets for Cisco Finesse.Read More
Complex Telco Costs Analysis Made Simple
A tool for managing telco costs and also the time employees spend on the phone. User access rights ensure that managers can review calls made by subordinates, while staff can only review their own calls. All the information can be accessed when needed through a user friendly web user interface or delivered as scheduled directly to users' inboxes.Read More
Made to Fit In
A clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, and also inside of Cisco Jabber for Windows.
As long as a CiscoCC compatible voice end-point is available to the agent, 2Ring Compact Agent can run on any device and serve as an alternative desktop for remote agents, remote experts, support engineers, road warriors, and back office workers.
The flexibility is there, so how far will you go?Read More
We Turn Data into Information
If the real-time and historical reports from the standard reporting packages that come with Cisco contact center do not meet your requirements, consider having custom reports build.
This service is available for Cisco Unified Contact Center (UCCX) 10-12.x and Enterprise (UCCE) 9-12.x (incl. Packaged UCCE).Read More
Let your customers give you the full story of their experience with your call center agent. Provide them with freedom to express their thoughts and feelings, and get a precise picture of how your agents performed. The actionable feedback brings valuable business insights and ideas for improvement. On top of that, Staffino allows you to respond to customers and solve any problem immediately, securing your customers' loyalty.Read More