Cisco Solutions Plus


Cisco Solutions Plus is a reselling program that places a select set of “Cisco Compatible” products on the Cisco Systems price list, enabling customers to order these products directly from Cisco sales teams and channel partners.

2Ring products in the Cisco Solutions Plus Program complement and augment Cisco’s advanced technology products to create complete solutions.

Ordering 2Ring Cloud

  • Ordering in CCW via the use of these top-level SKUs:
    • 2Ring-SaaS (use to add 2Ring Cloud Subscription)
    • 2Ring-1TF (use to add activation fee)

  • Ordering Notes:
    • Important 2025 Quoting Update: Announcement on 2025 Cisco S+ Pricing Updates to 2Ring Part Numbers
    • 2Ring Cloud offering is only available for cloud-based data sources, such as Cisco Webex Contact Center (WebexCC), Salesforce, ServiceNow, and similar – 2Ring Cloud option is not available for customers with Cisco UCCX, UCCE, and PCCE, such customers need to go with a self-hosted subscription (2Ring-SB) (more info on self-hosted subscriptions can be found here), which is then hosted by the customer or their Cisco reseller even in AWS or similar datacenter.
      • It is expected that customers only add Salesforce and ServiceNow as secondary data sources to their primary contact center connector. The use of our Salesforce and/or ServiceNow connectors might incur additional charges in the future - IF so, 2Ring reserves the right to remove Salesforce and/or ServiceNow connector(s) from customer's tenant on the last day of the month following the month during which customer was informed by 2Ring that a separate subscription is now required. Example, if notification is sent on December 15, 2025, the connector would be removed on January 31, 2026 unless the customer procures the necessary subscription.
    • The minimum quantity for 2Ring Cloud Subscription (2RC-DW-V2) is 10. The peak number of concurrently logged in agents + supervisors to a customer’s WebexCC tenant has to be covered by the 2Ring subscription. To clarify, what matters is the peak number of agents + supervisors that the 2Ring solution processes data from, not the number of boards nor the number of viewers/actual active users of 2Ring. Additional information on computing license count is available here (chapter 3.3).
    • “A license filter” is available for the WebexCC connector - it is based on queues, so it is possible to only cover a subset of queues. If a queue is excluded, it won't be available in 2Ring Cloud offering, neither any agent assigned to any of these excluded queues. More information on our License Filter for WebexCC is available here (chapter 3.2).
    • A minimum committed term for 2Ring Cloud Subscription is 12 months.
    • A Service Activation Fee (2Ring-1TF -> 2RC-SERVICES) is required for all new customers/subscriptions, but it can be waived for subscriptions with a 3-year commitment (a prior approval by a 2Ring representative in writing- email is sufficient- is needed).
    • Existing 2Ring customers with perpetual licenses for 2Ring Dashboards & Wallboards or 2Ring Gadgets for Cisco Finesse are eligible for a migration cloud subscription rate available under 2RC-DW-CRD-V2. This Rate is only available for the INITIAL subscription term and up to the number of licenses owned for a perpetual deployment. Customers migrating from on-premises deployment to 2Ring Cloud are advised to secure this migration rate by committing to a minimum a 3-year subscription. Such subscriptions must have auto-renewal turned off, as after the initial term, the subscription would need to be renewed using then current subscription rate using 2RC-DW-V2 SKU. Also, existing 2Ring customers whose support for perpetual licenses is not current (coverage expired more than 30 days after RSD for their 2Ring Cloud Subscription), are no longer eligible for migration pricing (as the gap in coverage is a discount and thus starting subscription later and getting a migration pricing would be double dipping).
    • 2Ring should receive at least 10 days advanced notice before engaging in project.
      • Cisco defines RSD as a minimum of 3 days and no more than 90 days from order date.
    • Customers cannot cancel a 2Ring Cloud Subscription after the order has been released and activated by Cisco. The number of user subscriptions specified in an accepted Cloud Subscription cannot be decreased prior to the end of the term regardless of any termination, nonpayment, non-use, other conduct, or inaction on the part of the customer.
    • Termination of the 2Ring Cloud Subscription requires providing written notice (email is sufficient) to the other party at least 30 days prior to termination. Customer needs to provide such notice to its Cisco Partner (Reseller) and 2Ring.

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Ordering 2Ring Self-Hosted / On-Premises

  • Ordering in CCW via the use of these top-level SKUs:
    • 2Ring-SB (to add 2Ring Self-Hosted Subscriptions)
    • 2Ring-1TF (to add activation fee and upgrade SLA to SLA Diamond)

  • Ordering Notes:
    • Important 2025 Quoting Update: Announcement on 2025 Cisco S+ Pricing Updates to 2Ring Part Numbers
    • 2Ring subscriptions can be mixed, so every contact center team can pick what 2Ring subscription is right for them (DW only, GA+DW, GA + any of 2Ring add-ons, …)
    • A minimum quantity for 2Ring Self-Hosted Subscriptions is 10.
    • A minimum committed term for 2Ring Self-Hosted Subscription is 12 months.
    • 2Ring Subscription Offering requires customers to provide its own server / virtual machines – 2Ring fees do not include hosting nor 2Ring provides any 3rd party software licenses or load balancers. Please align customer’s expectations so there is enough time to setup all the necessary VMs and to install/configure 2Ring solution(s) and set the RSD (requested start date) accordingly.
      • Cisco defines RSD as a minimum of 3 days and no more than 90 days from order date
    • Customers cannot cancel a 2Ring self-hosted subscription after the order has been released and shipped. The number of user subscriptions specified in an accepted self-hosted subscription cannot be decreased prior to the end of the term regardless of any termination, nonpayment, non-use, other conduct, or inaction on the part of the customer.
    • Termination of the Software Subscription requires providing written notice to the other party at least 30 days prior to termination. Customer needs to provide such notice to its Cisco Partner (Reseller) and 2Ring.
    • Existing 2Ring customers with perpetual licenses for 2Ring Dashboards & Wallboards or 2Ring Gadgets for Cisco Finesse are eligible for a migration subscription rate available under 2RING-SB. This Rate is only available for the INITIAL subscription term and up to the number of licenses owned for a perpetual deployment. Customers migrating from on-premises deployment to 2Ring Self-hosted Subscription are advised to secure this migration rate by committing to a minimum a 3-year subscription. Such subscriptions must have auto-renewal turned off, as after the initial term, the subscription would need to be renewed using then current subscription rate. Also, existing 2Ring customers whose support for perpetual licenses is not current (coverage expired more than 30 days before requested start date for their 2Ring Self-Hosted Subscription), are no longer eligible for migration pricing (as the gap in coverage is a discount and thus starting subscription later and getting a migration pricing would be double dipping).
    • Quantity of Activation Fees – for all new deployments, at least one 1TF for each subscription must be included. Example: If a customer is onboarding with GA+DW subscriptions, then a quantity of 4 activation fees is needed at an absolute minimum (and 8 activation fees are advised).
      • It is highly recommended to check with 2Ring representative what the appropriate quantity of activation fees is as every deployment of 2Ring Gadgets comes with its unique characteristics.

  • Terms for 2Ring Self-Hosted subscriptions are available at www.2Ring.com/Legal, incl.:
    • Subscription Agreement: www.2Ring.com/SubscriptionAgreement
    • Subscription Agreement - SLA Terms: www.2Ring.com/SupportTermsSubSLA
      • SLA Standard (24x7 support) is part of each 2Ring Subscription
      • SLA Diamond - SLA Terms Upgrade to Diamond SLA for 2RING-SB is available under the 2RING-1TF top level SKU. Quantity of 1 is needed for every started 12 months - so an SLA upgrade to SLA Diamond for 36 months (or even for 25 months) requires a quantity of 3 2RS-SLA-DIAMOND (even if the customer has multiple 2Ring Self-Hosted subscriptions - SLA upgrade is attached to the end-customer as such, and not to a subscription).
    • 2Ring Sales Terms: www.2Ring.com/SalesTerms

  • NOTICE: All perpetual SKUs (2Ring-APPS) are no longer available via CCW. All solutions are fully replaceable with a combination of 2Ring Self-Hosted Subscriptions (see above). Contact 2Ring Team (splus-support@2ring.com) for details.

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Resources from Cisco

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Product Site for 2Ring Gadgets for Cisco Finesse

https://www.2ring.com/products/gadgets-for-cisco-finesse/general/

2Ring Gadgets for Cisco Finesse significantly enhance experience of agents and supervisors on UCCX, UCCE, PCCE, Hosted, and Cisco Webex Contact Center Enterprise. Automate repetitive tasks, provide alerts and notifications, connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).

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Product Site for 2Ring Dashboards & Wallboards

Cloud DW: https://www.2ring.com/wallboardsforthecloud/

Selfhosted DW: https://www.2ring.com/products/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

2Ring Dashboards & Wallboards (DW) is a fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards), and directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). On top of that, it also provides real-time alerts sent via email, or in a form of an IM messages (supporting Cisco Webex, Microsoft Teams, Slack, Discord). All Cisco Contact Center platforms (UCCX, UCCE, PCCE, Hosted, and Cisco Webex Contact Center and WxCC Enterprise) are supported.

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More Questions?

If you have any questions about the Cisco SolutionsPlus program or 2Ring's products, feel free to contact the 2Ring Team at splus-support@2Ring.com.

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