Tag: Blog
CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective
This blog mostly focuses on a supervisor's experience when a Cisco Contact Center is specifically integrated with Salesforce utilizing Mixed Mode. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE PCCE SALESFORCE SUPERVISOR UCCE UCCX
2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience
The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...
BLOG CUSTOMER EXPERIENCE CX DASHBOARDS REALTIME ALERTING REALTIME REPORTING WALLBOARDS
CRM Integrations Blog #2: How to Integrate Cisco with Salesforce – Agent’s Perspective
This blog is part of our larger blog series focused on integrating Cisco® contact centers with CRM and Service Desk applications. Read More...
BLOG CISCO INTEGRATION SALESFORCE SERVICENOW
2Ring is Redefining Hybrid Work with the Power Tool
In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS POWER TOOL REALTIME REPORTING WALLBOARDS
React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME REPORTING WALLBOARDS
How to Affordably Integrate your Applications with a Cisco Contact Center
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco® Contact Centers and thereby also an introduction to enabling automation for agents and supervisors. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE UCCE UCCX
Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...
AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX STAFFINO
Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...
BLOG CUSTOMER EXPERIENCE CX STAFFINO
2Ring/Nettle is paving the way to the Conversational AI revolution
Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...
AI BLOG GADGETS GADGETS FOR CISCO FINESSE
The Importance of Real-Time Reporting in Contact Centers
“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS REALTIME REPORTING WALLBOARDS