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Essential Power Pack2Ring is doing a tremendous job extending @CiscoCC platforms.
2Ring GADGETS for Cisco Finesse are a great way to enhance
automation & improve collaboration among agents as well as
enable collaboration with subject matter experts via Cisco Jabber.Tod FamousDirector, Product Management at CiscoGADGETS for Cisco Finesse .. v1.8Learn More -
Deliver Personalized
Information to Every ScreenA business user friendly solution for calculating and displaying
real-time data for and in contact centers and beyond. The data can come from
multiple systems - contact center(s), ERP system(s), ticketing system(s), ...
The default KPIs (Key Performance Indicators) can be customized to the specific
needs of each team (with no coding involved). The content can be displayed
anywhere - from large plasma screens to the small screen on your iPhone.
Do supervisors really need to talk to the IT guys to modify a wallboard?DASHBOARDS & WALLBOARDS .. v4.5.1Learn More -
Juice Up Your
Unified Communications!Enhance your Cisco IP Telephony with over 100 new features, such as
corporate-wide and personal address books, favorites, caller identification,
real-time call alerting, call blocking, PA broadcasts, texting, phone locking, ..PHONE SERVICES (IPPS) .. v7.3Learn More -
Complex Telco Costs Analysis
Made SimpleLook for operational efficiency thanks to high level cost overviews
as well as detailed drill downs to a department
or individual employee.CALL ACCOUNTING .. v4.3Learn More
DASHBOARDS & WALLBOARDS ..
Deliver Personalized Information to Every Screen
A solution for calculating & displaying real-time data in contact centers. For every team, create a unique layout with KPIs based on contact center, ERP or ticketing system data, pictures, message tickers / marquees, youtube videos, flash and web content, and even PowerPoint slides. Do you really need to talk to the IT guys to modify a wallboard?
Available for Cisco Unified Contact Center (UCCX) 8+ and Enterprise (UCCE) 7+ (incl. Packaged UCCE). The solution's architecture also allows it to serve as a presentation layer for other systems. If that's your case, let's talk.
GADGETS for Cisco Finesse ..
Essential Power Pack
A set of Cisco Finesse gadgets for creating a truly unified workspace for the agents and supervisors. Integrate all the tools that the agents use (such as SalesForce and other web-based systems), automate repetitive tasks, connect agents to back office and remote experts, and much more.
Available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).
PHONE SERVICES (IPPS) ..
Juice Up Your UC
An application package for Cisco IP Telephony offering corporate and personal directories, caller identification, alerting, paging, texting, black listing, phone locking, basic call reporting, and much more.
Approved to co-reside on Business Edition 6000 (BE6K), and available for Cisco Unified Communications Manager (CUCM) 5.x - 10.x
COMPACT AGENT ..
Made to Fit In
A clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, inside of Cisco Jabber for Windows, on Cisco DX 650 phones, or even on tablets and smart phones. The flexibility is there, so how far will you go?
Available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).
CALL ACCOUNTING ..
Complex Telco Costs Analysis Made Simple
A tool for managing telco costs and also the time employees spend on the phone. User access rights ensure that managers can review calls made by subordinates, while staff can only review their own calls. All the information can be accessed when needed through a user friendly web UI or delivered as scheduled directly to users' inboxes.
Approved to co-reside on Business Edition 6000 (BE6K), and available for Cisco Unified Communications Manager (CUCM) 4+