2Ring is excited to announce the much-anticipated Dashboards & Wallboards connector for Five9 Intelligent Cloud Contact Center. The real-time reporting capabilities everyone has come to know and love at 2Ring are now also available for Five9. With over 220 KPIs available right out-of-the-box, 2Ring offers supervisors & contact center managers the opportunity to create views that are truly their own. The configurability is practically endless, so reach out to us, and see how we can elevate your enterprise.
Announcing Gadgets for Cisco Finesse 5.2Skilling Features for UCCX, UCCE, & PCCE ..
The newest Gadgets 5.2 release introduces highly anticipated skilling tools for UCCX, UCCE, and PCCE platforms. Other notable enhancements include: The integration of Cisco Finesse / Team Gadget with Microsoft Teams, the enhancement of Agent State Trace, Support of Salesforce Lightning Console Mode, and more. Take a look at the release notes and get up-to-speed on our latest release!
Introducing Dashboards & Wallboards 8.3.1Deliver Information to Every Screen ..
Genesys Cloud is now supported by 2Ring Dashboards & Wallboards. Our latest release, 8.3.1, introduces a new connector for Genesys' cloud-based contact center platform. Read the release notes to discover more, and learn about all the other functionality enhancements and usability improvements this newest release has on offer. Dashboards & Wallboards 8.3.1 raises the bar for real-time contact center reporting even further. Schedule a demo to see for yourself ..
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. We have twice ranked among the fastest growing IT companies according to Deloitte Technology Fast 50 CE (2008, 2010). We have been also ranked us as one of the top 1000 fastest-growing companies in Europe for the year 2020. Our EMEAR headquarters is in Bratislava, Slovakia, and the North American office, serving customers from North and South America and the APAC region, is in Sacramento, California.
Dashboards & Wallboards Display real-time data on large screens, monitors, laptops, & mobile devices ..
Experience our fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly ..
Announcing Phone Services 7.6.6Integrating Salesforce® with CUCM ..
This release introduces the long awaited integration of Cisco Call Manager (CUCM) with Salesforce, so a call-center like integration for companies and departments that are not yet ready to move to a full contact center experience delivered by Cisco Contact Center Express or Enterprise. Additionally, 7.6.6 enhances speed-dials that are used in contact centers with 2Ring Gadgets for Cisco Finesse.
Cisco Webex Contact Center (WXCC) ConnectorFor Dashboards & Wallboards ..
2Ring is proud to announce the Cisco Webex Contact Center (WXCC) connector for our Dashboards & Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express / Enterprise have had the opportunity to benefit from our Dashboards & Wallboards for quite some time now. Now, businesses that use Cisco Webex Contact Center, a brand-new, cloud-based contact center platform offered by Cisco, also have the option to benefit from our real-time reporting tool that’s friendly to business users.
2Ring NewsletterSign up for our Newsletter and stay up-to-date on all things 2Ring ..
Be informed on all developments related to 2Ring. Receive current news on the latest product releases, solution and version updates, as well as company-related information. Simply provide us with your email address and we'll make sure to add your contact details to our mailing list. Sign up and stay connected with 2Ring.
Dashboards & WallboardsEmpower your agents with our real-time reporting solution ..
Deliver information from multiple data sources that is built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources. Our solution is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly ..
Affordably Integrate your Applications with a Cisco Contact CenterGadgets for Cisco Finesse White Paper ..
2Ring provides easy to assemble building blocks and out-of-the-box integrations for Salesforce, ServiceNow, MS Dynamics & SugarCRM. 2Ring’s integration leverages existing APIs & points to backend databases. This reduces integration efforts significantly, and maximizes savings ..
2Ring is proud to announce the Amazon Connect Connector for our Dashboards & Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express / Enterprise have had the opportunity to benefit from our Dashboards & Wallboards for quite some time now. Now, businesses that use Amazon Connect also have the option to benefit from our real-time reporting tool that’s friendly to business users.
Here at 2Ring, we are excited announce to a Dashboards & Wallboards connector for Genesys Engage. Out of the box, the Genesys Engage connector offers more than 200 pre-built key performance indicators (KPIs). Schedule a demo and find out how 2Ring can enhance and boost your contact center enterprise with our easy-to-use, real-time reporting solution.
2Ring Gadgets & CalabrioNow Integrates with Quality Management and Workforce Management ..
2Ring Gadgets for Cisco Finesse brings even more value to Calabrio ONE, by streamlining user experiences for agents and supervisors, bringing pause/resume buttons and WFM schedules into Cisco Finesse, enabling agent schedule alerts and adherence warnings to be delivered on top of all the application windows , and much more. Schedule a demo and learn how our Gadgets can optimize and improve your Calabrio experience.
We have also recently introduced a 2Ring Dashboards & Wallboards connector for ServiceNow. Out of the box, the ServiceNow connector for 2Ring Dashboards & Wallboards offers a rich set of pre-built key performance indicators (KPIs) and five grids, plus it provides support for pulling and processing data from any table that is available via Table API. This enables support for creating and displaying additional metrics.
2Ring on YouTubeCheck out some of our demo clips ..
Our YouTube channel features several short demo clips and videos that detail the ins and outs of our Contact Center and Unified Communications solutions. To learn more about the various products we have on offer or to get further acquainted with our solutions, we invite you to take a look.