Gadgets for Cisco Finesse ..Essential Power-Pack ..

Help agents handle more tasks in less time. Keep everyone up to speed on everything that matters. Automate repetitive tasks (speed dials, RONA alerts), integrate all the tools that the agents use (such as Salesforce, MS Dynamics CRM, SAP, ServiceNow, and other web-based systems), connect agents to each other and supervisors (chat, panic button), ..

Dashboards & Wallboards ..Deliver Information to Every Screen ..

Calculate real-time metrics from Cisco Unified Contact Center Express (UCCX), Cisco UCCE (incl. Packaged UCCE), Cisco CUCM / Callmanager (hunt groups), Cisco Unity, ServiceNow, .. Build your layouts using hundreds of Key Performance Indicators (KPIs); grids; pictures; marquees; videos (YouTube); web content (such as weather forecast); and even PowerPoint slides/PDFs.

2Ring ..Enhancing Contact Centers since 2001 ..

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. We have twice ranked among the fastest growing IT companies according to Deloitte Technology Fast 50 CE (2008, 2010). The Financial Times has also ranked us as one of the top 1000 fastest-growing companies in Europe for the year 2020. Our EMEAR headquarters is in Bratislava, Slovakia, and the North American office, serving customers from North and South America and the APAC region, is in Sacramento, California.

A Top 1000 Company ..One of Europe's Fastest Growing ..

2Ring is excited to announce that we have made the Financial Times Top 1000 List of Fastest-Growing Companies in Europe for the year 2020. This growth wouldn't have been possible were it not for the loyal support of our wonderful customers and partners alike. Thank you to everyone who has supported us along this journey of growth and innovation!

Attendant Console ..Leverage your existing investment in Cisco Finesse ..

Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles.

Staffino Feedback Service ..Lower Attrition Rates & Save Costs ..

Agent attrition is one of the major problems call centers face. By using our 2Ring Staffino Feedback Service, a call center was able to lower attrition by 4% over 2 years, resulting in $550,000 of savings. To learn more and find out about ways 2Ring Staffino Feedback Service can enhance your contact center, read our blog to discover the in-depth details.

kuando Busylight ..A Real-time status light that integrates seamlessly with 2Ring Gadgets for Cisco Finesse ..

The Kuando Busylight is a small external device used in contact centers. The device connects to a PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets for Cisco Finesse listens for Cisco Contact Center events and thus it can change the color of the Busylight based on what is happening in the Cisco Contact center – agent state, time in state, metrics reaching pre-defined thresholds, etc.

2Ring and Nettle ..Paving the Way to the Conversational AI Revolution ..

At 2Ring and Nettle, we build enterprise-grade conversational artificial intelligence solutions that create impactful customer service experiences while improving operational efficiencies and providing unrivaled brand loyalty.

Real-Time Reporting ..Examining its importance in #CCTRs ..

2Ring Dashboards & Wallboards offers an in-depth view of the current status (and to some degree historic insights) of the contact center. With well over 250 supported KPIs (Key Performance Indicators), a multitude of grids and an abundance of external data, 2Ring provides that type of a tool that, in our eyes and of professionals in the market, is absolutely essential for every contact center.