Gadgets for Cisco Finesse ..See what's new with our latest 5.1 release ..

Our latest Gadgets 5.1 release is the one that everyone has been waiting for. We have added many great new features, including: Customer Journey (interaction history), integration of Cisco Finesse with Calabrio Quality Management and Workforce Management, integration with Elevēo – Zoom CallRec, and much more. Read the release notes to learn everything about this latest version.

Dashboards & Wallboards ..Deliver Information to Every Screen ..

Calculate real-time metrics from Cisco Unified Contact Center Express (UCCX), Cisco UCCE (incl. Packaged UCCE), Cisco CUCM / Callmanager (hunt groups), Cisco Unity, ServiceNow, .. Build your layouts using hundreds of Key Performance Indicators (KPIs); grids; pictures; marquees; videos (YouTube); web content (such as weather forecast); and even PowerPoint slides/PDFs.

A Top 1000 Company ..One of Europe's Fastest Growing ..

2Ring is excited to announce that we have made the Financial Times Top 1000 List of Fastest-Growing Companies in Europe for the year 2020. This growth wouldn't have been possible were it not for the loyal support of our wonderful customers and partners alike. Thank you to everyone who has supported us along this journey of growth and innovation!

Amazon Connect Connector ..For Dashboards & Wallboards ..

2Ring is proud to announce the Amazon Connect Connector for our Dashboards & Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express / Enterprise have had the opportunity to benefit from our Dashboards & Wallboards for quite some time now. Now, businesses that use Amazon Connect also have the option to benefit from our real-time reporting tool that’s friendly to business users.

Genesys PureEngage Connector ..For Dashboards & Wallboards ..

Here at 2Ring, we are excited announce to a Dashboards & Wallboards connector for Genesys PureEngage. Out of the box, the Genesys PureEngage connector offers more than 200 pre-built key performance indicators (KPIs). Schedule a demo and find out how 2Ring can enhance and boost your contact center enterprise with our easy-to-use, real-time reporting solution.

2Ring Gadgets & Calabrio ..Now Integrates with Quality Management and Workforce Management ..

2Ring Gadgets for Cisco Finesse brings even more value to Calabrio ONE, by streamlining user experiences for agents and supervisors, bringing pause/resume buttons and WFM schedules into Cisco Finesse, enabling agent schedule alerts and adherence warnings to be delivered on top of all the application windows , and much more. Schedule a demo and learn how our Gadgets can optimize and improve your Calabrio experience.

ServiceNow Connector ..For Dashboards & Wallboards ..

We have also recently introduced a 2Ring Dashboards & Wallboards connector for ServiceNow. Out of the box, the ServiceNow connector for 2Ring Dashboards & Wallboards offers a rich set of pre-built key performance indicators (KPIs) and five grids, plus it provides support for pulling and processing data from any table that is available via Table API. This enables support for creating and displaying additional metrics.

kuando Busylight ..A Real-time status light that integrates with our Gadgets ..

The Kuando Busylight is a small external device used in contact centers. The device connects to a PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets for Cisco Finesse listens for Cisco Contact Center events and thus it can change the color of the Busylight based on what is happening in the Cisco Contact center – agent state, time in state, metrics reaching pre-defined thresholds, etc.

2Ring and Nettle ..Paving the Way to the Conversational AI Revolution ..

At 2Ring and Nettle, we build enterprise-grade conversational artificial intelligence solutions that create impactful customer service experiences while improving operational efficiencies and providing unrivaled brand loyalty.

2Ring on YouTube ..Check out some of our demo clips ..

Our YouTube channel features several short demo clips and videos that detail the ins and outs of our Contact Center and Unified Communications solutions. To learn more about the various products we have on offer or to get further acquainted with our solutions, we invite you to take a look.