Gadgets for Cisco FinesseEssential Power-Pack

Help agents handle more tasks in less time. Keep everyone up to speed on everything that matters. Automate repetitive tasks (speed dials, RONA alerts), integrate all the tools that the agents use (such as Salesforce, MS Dynamics CRM, SAP, ServiceNow, and other web-based systems), connect agents to each other and supervisors (chat, panic button), ..

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Dashboards & WallboardsDeliver Information to Every Screen

Calculate real-time metrics from Cisco Unified Contact Center Express (UCCX), Cisco UCCE (incl. Packaged UCCE), Cisco CUCM / Callmanager (hunt groups), Cisco Unity, ServiceNow, .. Build your layouts using hundreds of Key Performance Indicators (KPIs); grids; pictures; marquees; videos (YouTube); web content (such as weather forecast); and even PowerPoint slides/PDFs.

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Staffino Feedback ServiceInnovating Customer Insight

Let your customers give you the full story of their experience with your contact center agent. Provide customers with freedom to express their thoughts and feelings. Your customer receives a request for feedback (via email or via a text message) right after the conversation with your agent ends, and supervisors are immediately notified about fresh suggestions.

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The Most Innovative Agent Tool ..

2Ring Gadgets for Cisco Finesse is the Most Innovative Agent Tool of 2018. The award ceremony was held during Cisco Customer Journey Solutions Sales Summit in Athens, Greece in early November. 2Ring is receiving this award only 18 months after becoming an official member of the Cisco SolutionsPlus Program.

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Enhancing Contact Centers since 2001 ..

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. We have twice ranked among the fastest growing IT companies according to Deloitte Technology Fast 50 CE (2008, 2010). Our EMEAR headquarters is in Bratislava, Slovakia, and the North American office, serving customers from North and South America and the APAC region, is in Sacramento, California.

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