2Ring - Contact Center and Unified Communications Solutions

2Ring – Contact Center and UC Solutions

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    sales@2ring.com

    +1 (916) 426-3790

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    +1 (916) 529-4197

Sales: sales@2Ring.com .. +1(916)426-3790 | Support: support@2Ring.com .. +1(916)529-4197 or create Ticket
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2Ring - Contact Center and Unified Communications Solutions 2Ring - Contact Center and Unified Communications Solutions

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The Best Wallboard for Contact Centers: Dashboards & Wallboards 9.0 ..

We are incredibly excited to announce a brand-new major release of 2Ring Dashboards & Wallboards! Version 9.0 introduces many features and truly takes realtime reporting and realtime alerting in contact centers to an entirely new level. Some of the much-anticipated highlights of this latest release are: Real-time interactive sorting and filtering in grids, live layout previews when hovering over layout names, simple drilldowns, personalized layouts, and much much more. We invite you to read the #pressrelease so you can learn all about the game-changing enhancements v9.0 brings to the modern contact center.

SCHEDULE DEMO
RELEASE NOTES
A visual graphic depicting 2Ring's real-time reporting solution integrating with Five9 contact centers


2Ring Dashboards & Wallboards Case Study ..

Exciting News! Everyday Loans, a leading UK-based personal loan lender, has taken their customer experience to new heights by integrating 2Ring’s Dashboards & Wallboards into their Five9 #Cloud Contact Centre.

With the assistance of Babble Contact, they’ve revolutionized their real-time reporting capabilities, gaining unparalleled insights into their operations.

Want to learn how Everyday Loans achieved exceptional #CX? Download the case study below and find out!

DOWNLOAD


Announcing 2Ring Gadgets for Cisco Finesse v7.0 ..

We’re excited to announce the arrival of 2Ring Gadgets for Cisco Finesse v7.0! In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management.
That and so much more is now available in this fresh release. We invite you to read the release notes below and to also schedule a personalized demo. We can’t wait to show you the latest and greatest features 2Ring Gadgets of Cisco Finesse has to offer!

SCHEDULE DEMO
RELEASE NOTES
3D graphic emphasizing the CCTR hashtag wish stands for contact center, 2Ring's main focus of solution provision


2Ring: Enhancing CCTRs since 2001 ..

2Ring, a Cisco® Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. We have twice ranked among the fastest growing IT companies according to Deloitte Technology Fast 50 CE (2008, 2010). We have been also ranked us as one of the top 1000 fastest-growing companies in Europe for the year 2020. Our EMEAR headquarters is in Bratislava, Slovakia, and the North American office, serving customers from North and South America and the APAC region, is in Sacramento, California.

LEARN MORE
3D visual graphic of icon depicting a 2Ring blog post


New Blog Series: CRM Integrations in Cisco Contact Centers ..

2Ring is excited to announce a brand-new blog series that will cover all the ways 2Ring can integrate your CRM with Cisco® Contact Centers. In this unique blog series, we will discuss what features and benefits are enabled when Salesforce®, MSDynamics 365, ServiceNow®, or even home-grown and niche applications get integrated with one of the many Cisco contact center platforms, including Cisco Contact Center Express (UCCX), Enterprise (UCCE), and Packaged UCCE (PCCE).


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READ BLOG #1


How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience ..

2Ring Dashboards & Wallboards, can help enterprises  see or even get alerted in real-time about the creation of potential bottle necks or other agent behavior that might contribute to undesirable performance, and thus prevent situations that create frustrating experiences which can ultimately result in dissatisfied customers.

SCHEDULE DEMO
READ BLOG


2Ring Successfully Passes ISO/IEC Certification ..

2Ring is pleased to announce that 2 Ring, spol. s r.o, the parent company of 2Ring America, Inc., that produces 2Ring software solutions, has successfully passed and been certified to be in compliance with the ISO/IEC 27001:2013 Standard. This information security management certification applies to 2Ring’s production and sale of software products, and establishes that 2Ring has sufficiently strong safeguards in place to protect data when conducting business with our clients, partners, and stakeholders. Read the press release to learn more.

READ THE PRESS RELEASE
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Years of Experience

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Countries with Satisfied Clients

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Net Promoter Score

"Working with 2Ring has been a game-changer for us at Grand River Hospital. I've witnessed the tremendous impact their solution has had on our operations. With 2Ring, we have gained valuable visibility into our incoming calls, including the number of calls on hold and the duration of their wait times. This real-time data has greatly enhanced our ability to manage call flow and ensure prompt assistance for our patients. The ability to see our agent's status live has greatly assisted us in troubleshooting and ensuring smooth operations. I highly appreciate the value that 2Ring brings to our organization."

Jimmy Dong, Network Technician, Grand River Hospital

"The Dashboards & Wallboards solution provided by 2Ring has been a great addition to our Contact Center. It has given us many new capabilities that have increased our productivity and helped us serve our customers more efficiently."

Kaiser Saleemi, King Architectural Metals, Systems Administrator

"I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create."

John D. Tocado, JLG Industries, Principal Analyst Systems Development

"Our 2Ring solution has dramatically reduced our SLO violations by bringing a much-needed visibility into agent status and capacity. The ROI on this product is almost immediate, within weeks we were consistently able to keep our SLO violations below thresholds. Having real time visibility of agent status and capacity of agents that those agents can view, minimizes management overhead, allows agents to capacity plan on the fly, and results in more client calls getting answered faster."

Allison Shumway, Endsight

"2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public."

Shane Eccleston, ACT Government, Unified Communications Manager

"2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions.  We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union."

Morgan Petterson, Manager, Credit Union of Colorado

"2Ring allowed us to implement a wallboard that increased real time visibility on how our contact center was performing.  As a result, we can make quicker decisions to better service to our customers."

Tony Busch, DEMCO Inc., Senior Telecommunications Specialist

"It is fun to come in every day and see the board lit up and working as we requested and how smoothly it went in!"

Kristine Bollinger, SICK Product & Competence Center Americas, Manager of IT Services

"We have been using 2Ring's solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations."

Michael Taney, Land O’Lakes, Inc., Sr. Network/UC Engineer

"We're very happy with this tool.  It gives us visibility to our call center and the ability to manage our results and our resources in a way that Cisco WXCC cannot..."

Michael Bryson, Help Desk Administrator, Charleston County School District

"Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives."

Jeffrey Goddard, The Doctors Clinic, Information Technology Manager

"2Ring saved us money, and did a great job on top of that. We implemented 2Ring when we realized our phone system consumed multiple licenses if a person opens up the phone feature and the admin feature. After plenty of research, 2Ring came to the rescue! We spent some time customizing it, and it replaced the admin feature entirely, saving us a ton of money in license fees. It's now an indispensable tool in our workflow. We can monitor our call queues, agent statuses, and everything from one tiny window. Thanks, 2Ring!"

Colin C., IT Manager

"I interface with the technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout.  The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient.  A big kudos to the technical support team."

Ben Stevens, BUNN®, Network Engineer Information Technology

"In our move to Genesys Cloud ... we needed a true wallboard solution for our Contact Center.  We needed an application that would not only allow for real-time statistics but would make the actual day to day management of the tool user friendly.  ... We vetted multiple vendors, went through multiple demos, and ultimately landed on 2Ring.  The combination of cost, your licensing model, familiarity with the product name and ease of implementation all factored in our informed decision-making process ...”"

Current 2Ring Customer

"The installation of the 2Ring product allows us to present call data to managers and executive staff in real-time on their desktop, monitors and other devices without the necessity of creating accounts in UCCX, consuming licenses or training users. The application is easy to customize for individual business units so they can view the information that is important to their operations."

Ron Hardy, Manatee County Government, Telecommunications Manager

"The Dashboards & Wallboards system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard."

Nick Waldrop, Sparrow Health System, Service Delivery Team Lead

"All in all, I’ve been extremely pleased with the ease of installation and configuration of 2Ring Dashboards & Wallboards ... 2Ring was head and shoulders above the rest in presenting a professional looking Wallboard that can be set up and modified with very little training necessary. I was recently asked to make a change to our primary Call Center board (turning a static banner into a ticker) and found it extremely easy to do with just a brief consultation of the manual. As the Call Center is not located in our corporate office, I monitor the Wallboards remotely from an iPad at my desk ... I really can’t recommend this software enough for its ease of use and real-time visibility."

David Hamilton, SAFE Credit Union, Systems Administrator

"The solution overall is a good fit. I’ve received several comments from users indicating they are very appreciative of the improvement in their user experience with Cisco Finesse enhanced with 2Ring Gadgets. We have received excellent support both pre and post implementation working through the requests of users wanting modifications to what they see and how they interact with the gadgets. Most users are very satisfied with how things are working now. Overall, it’s a win for us."

Current 2Ring Customer

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