DASHBOARDS & WALLBOARDS ..
Deliver Personalized Information to Every Screen
A fully web-based solution for calculating & displaying real-time data on large screens contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees; YouTube videos; web content (such as weather forecast); and even slides (via PDF export).
Available for Cisco Unified Contact Center Express (UCCX) 8.5+; Enterprise (UCCE) and Packaged UCCE 8.5+; Cisco Unified Communications Manager (CUCM) v9+.
Gadgets for Cisco Finesse ..
Essential Power Pack
A set of Cisco Finesse gadgets for creating a truly unified workspace for the agents and supervisors. Integrate all the tools that the agents use (such as Salesforce, MS Dynamics CRM, SAP, ServiceNow, and other web-based systems), automate repetitive tasks, connect agents to back office and remote experts, and much more.
Available for Cisco Unified Contact Center Express (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).
COMPACT AGENT (Finesse API) ..
Made to Fit In
A clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, inside of Cisco Jabber for Windows, on Cisco DX 650 phones, or even on tablets and smart phones. The flexibility is there, so how far will you go?
Available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).
PHONE SERVICES (IPPS) ..
Juice Up Your UC
An application package for Cisco IP Telephony offering corporate and personal directories, caller identification, alerting, paging, texting, black listing, phone locking, basic call reporting, and much more.
Approved to co-reside on Business Edition 6000 (BE6K), and available for Cisco Unified Communications Manager (CUCM) 5.x - 11.x
CALL ACCOUNTING ..
Complex Telco Costs Analysis Made Simple
A tool for managing telco costs and also the time employees spend on the phone. User access rights ensure that managers can review calls made by subordinates, while staff can only review their own calls. All the information can be accessed when needed through a user friendly web UI or delivered as scheduled directly to users' inboxes.
Approved to co-reside on Business Edition 6000 (BE6K), and available for Cisco Unified Communications Manager (CUCM) 4+