Dashboards & Wallboards
for Modern Contact Centers
2Ring Dashboards & Wallboards gives your teams a clear view of what matters most. With real-time as well as customizable alerts, you’ll always stay on top of performance-metrics across cloud-based platforms such as Amazon Connect, Genesys Cloud CX, Five9, NICE CXone, Zoom and Webex Contact Center, in addition to on-premise Cisco environments (UCCX/UCCE/PCCE). By turning complex data into actionable insights.
2Ring Historical Reporting Module is here!
While 2Ring Dashboards & Wallboards (DW) provides real-time visibility and same-day performance metrics, it is not designed for historical analysis. 2Ring Historical Reporting, built on Microsoft Fabric®, fills this gap by offering:
- Data Storage and ETL (Extract Transform Load) Pipeline Continuously Managed by 2Ring
- Prebuilt Historical Reports with drill down details, drill throughs, dynamic filters, Y/Y or M/M or W/W comparisons, time analysis and cross filtering
- Easy onboarding for users familiar with Microsoft Power BI®
We become Select ISV Partner of Five9
2Ring has enhanced its partnership with Five9 and become its Select ISV Partner, enabling Five9 customers to directly subscribe to the 2Ring Dashboards & Wallboards SaaS offer through the Five9 platform. To know more about this partnership, please read the full press release.
2Ring launches ServiceNow integration for Real-Time insights
2Ring has launched a new integration with ServiceNow, delivering real-time dashboards, wallboards, and proactive alerting through the 2Ring Dashboards & Wallboards solution, now available on the ServiceNow Store. This integration empowers ServiceNow customers to monitor key KPIs live, reduce manual reporting, and react faster to SLA risks and operational issues.
Find the Right Solutions for Your Contact Center ..
2Ring Dashboards & Wallboards provides your teams with nearly instant clarity on any device, anywhere. Tailor layouts by role, business unit, or team, combine CRM and ITSM data in a single view, and display dynamic content like KPIs, schedules, or internal news (via scrolling tickers or marquees). Interactive filtering and alerts keep everyone focused on priorities and informed, while our secure platform scales effortlessly as your contact center grows.
Explore our solutions ..
Trusted by Teams Worldwide
Our Dashboards and Wallboards are used by contact centers across the world. Seamless integrations with CCaaS, CRM, and ITSM platforms including ServiceNow and Salesforce give organizations a unified view of performance. With an NPS score of 95+, companies worldwide trust 2Ring to keep their operations efficient and their teams informed.
Callaway Golf
“2Ring has significantly transformed our call center operations with its robust features and user-friendly configuration. The customizable dashboards cater to our dynamic needs, providing real-time insights that empower our team to make informed decisions. Beyond its impressive functionality, the exceptional customer support from the 2Ring team further solidifies its position as our preferred call center dashboard solution. Overall, 2Ring is a game-changer that enhances our efficiency and performance, making it an invaluable asset for our team.”
Seith Aikman, Senior Manager E-Commerce Sales and Service, Callaway Golf
Reed Smith
“We have been extremely happy with our 2Ring solution. We’ve been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we’ve worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed.”
George Romesburg, IT Help Desk Senior Manager, Reed Smith
YMCA Retirement Fund
“With 2Ring’s assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring’s dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process.”
Christopher N., Contact Center Manager, YMCA Retirement Fund
Springfield Clinic
“2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care.”
Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer
Charleston County School District
“I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It’s very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others.”
Michael Bryson, Help Desk Administrator, Charleston County School District
Credit Union of Colorado
“2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union.”
Morgan Petterson, Manager, Credit Union of Colorado
ACT Government
“2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public.”
Shane Eccleston, ACT Government, Unified Communications Manager
