2Ring Part of 2022 Five9 CX Summit for the First Time


by 2Ring · Aug 03, 2022

Sacramento, CA – August 3rd, 2022 – 2Ring, a renowned supplier of software add-ons to contact center platforms, has become a sponsor of the upcoming 2022 Five9® CX Summit in Las Vegas (August 9-11 @ the ARIA Resort). For the first time attendees of Five9 CX Summit, the #1 cloud contact center conference dedicated to making CX work for real life, will have the option to learn about solutions from 2Ring in the CX Hub and even attend a live demo session featuring 2Ring Dashboards & Wallboards, a real-time alerting solution compatible with Five9 Intelligent Cloud Contact Center.

The 20-minute-long live demo session, titled “How to Create a Personalized Wallboards & Setup Flexible IM Alerts” will be delivered by Ossamah Shabbir, pre-sales director at 2Ring. Ossamah will showcase how every user of a Five9 contact center would benefit from the addition of 2Ring Dashboards & Wallboards.

For example, supervisors can gain detailed real-time updates on performance metrics of their teams – either via creation of multiple real-time layouts, or by setting up powerful IM/email/text alerts. Every agent would gain easy access to a personalized board that would keep them him/her up to speed on actionable data that matters.

Top management would then also be able to easily monitor and analyze metrics that are critical to the business’ ongoing success. Basic gamification boards would foster some healthy competition and an atmosphere of camaraderie among contact center staff. There is still time to sign up for the Summit at www.five9cxsummit.com, and if you are going to be in attendance, make sure to sign up for 2Ring’s session – direct link here www.2Ring.com/Five9DigitalCatalog.( Look for 2Ring’s session by typing the presentation title into the search bar” “How to Create a Personalized Wallboards & Setup Flexible IM Alerts”.)

To get a preview of what will be showcased during the CX Summit, watch a short video below, presented by 2Ring Pre-Sales Director Ossamah Shabbir, and see for yourself how truly flexible 2Ring Dashboards & Wallboards for Five9 really is.

About 2Ring

2Ring has been active in the field of software add-ons for contact centers and IP telephony since 2001. 2Ring understands that flexibility is a requirement for working in the business-to-business (B2B) segment. Thanks to a large suite of high-quality software products for a specific market niche, 2Ring successfully employs an indirect sales strategy that allows system integrators to pick 2Ring as a one-stop-shop for 3rd party add-ons for their clients. If you would like to schedule a personalized demo of our products, you can easily request one here.

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