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Tag: Gadgets

Press Release by 2Ring - Apr 24, 2024

End-of-Life Announcement for 2Ring Gadgets for Cisco Finesse v 5.2.x, 5.3.x, and 6.x Releases

This Announcement is intended to assist Customers and authorized resellers with transitioning the Customer from the Affected Software Program Release to alternative 2Ring platforms and technology and to help the Customer understand how 2Ring can assist with such transition and any associated migration of your existing configuration and data. Read More...


ANNOUNCEMENT END OF LIFE EOL GADGETS GADGETS FOR CISCO FINESSE
Press Release by 2Ring - Jul 31, 2023

2Ring Gadgets for Cisco Finesse v7.0

In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...


2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS NEW RELEASE PCCE UCCE UCCX
Press Release by 2Ring - Mar 16, 2023

2Ring Gadgets for Cisco Finesse v6.3

In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...


2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES
Blog by 2Ring - Jan 05, 2023

CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective

This blog mostly focuses on a supervisor's experience when a Cisco Contact Center is specifically integrated with Salesforce utilizing Mixed Mode. Read More...


BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE PCCE SALESFORCE SUPERVISOR UCCE UCCX
Press Release by 2Ring - Dec 15, 2022

End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription

2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...


CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS PRESS RELEASE STATEMENT SUBSCRIPTIONS
Press Release by 2Ring - Nov 28, 2022

2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements

2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...


CISCO CISCO FINESSE GA GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX
Press Release by 2Ring - Jun 30, 2022

End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v4.x, 5.0.x and 5.1.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


ANNOUNCEMENT CISCO END OF MAINTENANCE EOM FINESSE GADGETS GADGETS FOR CISCO FINESSE PRESS RELEASE UCCE UCCX
Press Release by 2Ring - Jun 21, 2022

2Ring Gadgets for Cisco Finesse v6.1 – Red Hat

2Ring Gadgets for Cisco Finesse® (GA) v6.1 is available as of today and this release introduces a change in the container orchestration tool – from Docker to Kubernetes. This means that customers have two Linux flavors to choose from – Red Hat Enterprise Linux or Linux Ubuntu. Read More...


CISCO CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE RELEASE NOTES UCCE UCCX
Press Release by 2Ring - Apr 20, 2022

2Ring Gadgets for Cisco Finesse v5.3 – Soft Phones

2Ring Gadgets for Cisco Finesse® (GA) v5.3 is available as of today and this release significantly enhances 2Ring integrations of Cisco Finesse with Microsoft Dynamics, Salesforce®, and ServiceNow®. Read More...


FINESSE GADGETS INTEGRATION RELEASE NOTES
Press Release by 2Ring - Apr 18, 2022

2Ring Gadgets for Cisco Finesse v5.2

2Ring Gadgets for Cisco Finesse® is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco® Contact Center platforms (Express, Enterprise, Packaged UCCE, Hosted, and Cisco Webex® Contact Center Enterprise). Read More...


CISCO FINESSE GADGETS RELEASE NOTES