Tag: Gadgets for Cisco Finesse
CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective
This blog mostly focuses on a supervisor's experience when a Cisco Contact Center is specifically integrated with Salesforce utilizing Mixed Mode. Read More...
BLOG CISCO FINESSE CRM CRM INTEGRATION GADGETS GADGETS FOR CISCO FINESSE ITSM PCCE SALESFORCE SUPERVISOR UCCE UCCX
2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements
2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...
AGENT CISCO CISCO FINESSE ENHANCEMENTS GA GA 6.2 GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX USABILITY
End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v4.x, 5.0.x and 5.1.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
ANNOUNCEMENT CISCO END OF MAINTENANCE EOM FINESSE GADGETS GADGETS FOR CISCO FINESSE PRESS RELEASE UCCE UCCX
2Ring Gadgets for Cisco Finesse v6.1 – Red Hat
2Ring Gadgets for Cisco Finesse® (GA) v6.1 is available as of today and this release introduces a change in the container orchestration tool – from Docker to Kubernetes. This means that customers have two Linux flavors to choose from – Red Hat Enterprise Linux or Linux Ubuntu. Read More...
CISCO CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE LINUX NEW RELEASE RED HAT RELEASE NOTES UBUNTU UCCE UCCX
2Ring integrates kuando Busylights with Cisco Contact Centers
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco® Contact Centers via 2Ring Gadgets for Cisco Finesse®. Read More...
2RINGCX GADGETS FOR CISCO FINESSE INTEGRATION KUANDO KUANDO BUSYLIGHT
New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers
Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco® Contact Centers. Read More...
CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
2Ring Gadgets for Cisco Finesse v4.0.x-4.4.4 EoM Announcement
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
ANNOUNCEMENT CISCO FINESSE EOL EOM GADGETS GADGETS FOR CISCO FINESSE NEWS
How to Affordably Integrate your Applications with a Cisco Contact Center
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco® Contact Centers and thereby also an introduction to enabling automation for agents and supervisors. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE UCCE UCCX
2Ring and Calabrio Work Together to Enhance Cisco Finesse
Calabrio® and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco® contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse®. Read More...
CALABRIO CALABRIO ONE CALL RECORDING FINESSE GADGETS FOR CISCO FINESSE INTEGRATION WFM
2Ring/Nettle is paving the way to the Conversational AI revolution
Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...
AI ARTIFICIAL INTELLIGENCE AUTOMATION BLOG CHATBOTS GADGETS GADGETS FOR CISCO FINESSE NETTLE