Tag: Cisco
Beyond the scorecard – Why your CX Metrics might be lying to you ..
Customer experience metrics like NPS, CSAT, and service levels are essential for measuring performance—but they don’t always tell the full story. Discover how combining real-time contact center data, historical reporting, and customer behavior can help you uncover hidden CX issues and make better, data-driven decisions. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG CISCO
2Ring Gadgets for Cisco Finesse v8.4
2Ring Gadgets for Cisco Finesse® (GA) v.8.4 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form. Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO GADGETS RELEASE NOTES
2Ring Gadgets for Cisco Finesse v8.3
2Ring Gadgets for Cisco Finesse® (GA) v.8.3 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS RELEASE NOTES
2Ring Announcement on 2025 Cisco S+ Pricing Updates
This document outlines upcoming (June 7, 2025) changes to 2Ring's pricing for Self-Hosted Subscriptions (affecting only migration pricing) and Cloud Subscriptions for Webex Contact Centers (requiring a transfer to a new SKU). Read More...
ANNOUNCEMENT CISCO CISCO SOLUTIONSPLUS DASHBOARDS & WALLBOARDS GADGETS FOR CISCO FINESSE PCCE PRESS RELEASE UCCE UCCX WEBEX CONTACT CENTER WXCC
Important Announcement: The Time to Upgrade 2Ring Gadgets for Cisco Finesse is Now
This is vital information concerning the need to for some of our customers to move forward with an upgrade of 2Ring Gadgets for Cisco Finesse. Read More...
2RING GADGETS FOR CISCO FINESSE ANNOUNCEMENT CISCO CISCO FINESSE PCCE UCCE UCCX
2Ring Gadgets for Cisco Finesse v7.0
In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS NEW RELEASE PCCE UCCE UCCX
2Ring Dashboards & Wallboards v9.0
2Ring Dashboards & Wallboards (DW) v9.0 is available as of today. This is a major version release that brings features that 2Ring customers have been craving for a long time. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO FIVE9 GENESYS CLOUD NEW RELEASE PCCE PRESS RELEASE RELEASE NOTES UCCE UCCX WXCC WXCC ENTERPRISE
Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
2Ring Dashboards & Wallboards v8.8
2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES WEBEX CONTACT CENTER
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription
2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...
CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS PRESS RELEASE STATEMENT SUBSCRIPTIONS