Tag / Category

Tag: CX

Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Jun 24, 2020

Why Your Contact Center Needs to Collect Feedback on Agents

Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...


AGENT EXPERIENCE AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX FCR STAFFINO
Blog by 2Ring - Jun 04, 2020

Agents’ Performance Check Reveals Undetected Retention Cases

Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...


AGENT EXPERIENCE AX BLOG CUSTOMER EXPERIENCE CUSTOMER RETENTION CX FEEDBACK RETENTION STAFFINO STAFFINO FEEDBACK SERVICE
Blog by 2Ring - Jan 21, 2020

8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys

IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about, especially when it comes to conversion rates and most importantly utilizing collected data, which is ultimately the main purpose of a customer survey. Read More...


2RING STAFFINO AGENT FEEDBACK BLOG CUSTOMER EXPERIENCE CUSTOMER FEEDBACK CX IVR STAFFINO SURVEY
Press Release by 2Ring - Feb 17, 2017

2Ring Dashboards & Wallboards v6.1

Ring Dashboards & Wallboards (DW) v6.1 has been released. Read a couple of short notes before you dive deep into what's new. Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX GADGETS NEW RELEASE RELEASE NOTES UC UCCX UCOMS
Press Release by 2Ring - Jan 16, 2017
Press Release by 2Ring - Jul 13, 2016

UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards

The 5.3.1 release of our UCCX connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. Read More...


2RING DASHBOARDS & WALLBOARDS CX DASHBOARDS KPIS LAYOUTS NEW RELEASE REALTIMEREPORTING RELEASE NOTES UCCX WALLBOARDS
Press Release by 2Ring - Jul 13, 2016
Blog by 2Ring - Nov 16, 2015

Supervisor to Agent Broadcast Messaging in Cisco Finesse

Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right?  Read More...


2RING GADGETS FOR CISCO FINESSE AGENT BLOG BROADCAST MESSAGING CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
Press Release by 2Ring - Sep 03, 2015