Tag: Dashboards & Wallboards
2Ring Dashboards & Wallboards v9.2
2Ring Dashboards & Wallboards (DW) v9.2 is available as of Nov 29, 2024. We strongly encourage all customers to take advantage of the 9.2 release and upgrade. Read More...
DASHBOARDS & WALLBOARDS NEW RELEASE PCCE PRESS RELEASE UCCE UCCX
Dashboards & Wallboards: ServiceNow Connector Updates
The ServiceNow Connector for 2Ring Dashboards & Wallboards has been updated with a host of new features. Read the press release to get a detailed breakdown. Read More...
DASHBOARDS DASHBOARDS & WALLBOARDS PCCE SERVICENOW UCCE UCCX WALLBOARDS
Microsoft Teams Notifications Update – 2Ring Dashboards & Wallboards
If you are utilizing the Notifications function to send alerts to Microsoft Teams Channels in the Dashboards & Wallboards solution, you might have recently noticed a new section on the notification, about O365 connectors being retired. Read the press release to see the next steps you should take. Read More...
DASHBOARDS & WALLBOARDS PCCE PRESS RELEASE UCCE UCCX
2Ring Announces Availability on NICE CXexchange Marketplace
In a move that promises to revolutionize how contact centers understand and engage with their data, 2Ring has announced that its flagship offering Dashboards & Wallboards, is now accessible through the NICE CXexchange marketplace. Read More...
CXONE DASHBOARDS & WALLBOARDS NICE NICE CXONE
Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
2Ring Dashboards & Wallboards v8.8
2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES WEBEX CONTACT CENTER
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription
2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...
CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS PRESS RELEASE STATEMENT SUBSCRIPTIONS
React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME REPORTING WALLBOARDS
Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...
DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center
2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations, and sharing views with other managers can all be done without involving IT. It is intuitive, simple, and easy-to-do. Read More...
DASHBOARDS DASHBOARDS & WALLBOARDS DW FIVE9 REALTIME ALERTING REALTIME REPORTING WALLBOARDS