What to Expect
Once you submit a ticket with 2Ring (how to contact 2Ring support), as a first step, we create a support ticket in our case tracking system. This means that the primary contacts associated with your organization will automatically receive email notifications on every step taken to resolve the situation. Our engineers are known for getting back to customers and resolving issues via screen-sharing session in a very prompt manner (within hours, and in many cases even within minutes), but please note the guaranteed time for opening
your ticket depends on the coverage that your organization has in place with 2Ring and thus the guaranteed time to open a ticket can vary from 2 hours to 5 business days.
The actual support terms that apply to you are part of the support email that was sent to your primary contact(s) at the time of initial purchase and/or at the time of the most recent renewal of your support coverage. However, generally speaking: www.2Ring.com/SupportTerms apply to most customers with 2Ring solutions for contact centers. www.2Ring.com/SupportTermsEPU apply to most customers who use 2Ring Call Accounting, 2Ring Phone Services (IPPS), 2Ring Business Fax (NetFAX), or to those whose current support coverage period has started prior February 2017.