Dashboards and Wallboards Self-hosted
Not ready for the cloud yet? No problem! Our self-hosted Dashboards & Wallboards solution gives you full control while delivering the real-time insights your contact center needs. Compatible with Cisco on-premise platforms (UCCX, UCCE, PCCE), SQL databases, and ServiceNow, it ensures your operations stay secure and under your management. Our self-hosted deployment provides essential analytics to keep your agents, teams, and BUs performing at their best. And if you want flexibility, we also offer hybrid (on-prem and Cloud) setups, giving you the best of both worlds.
We understand your reasons
Some organizations need to keep their data and applications fully under their own control whether for security, compliance, or internal policies. That’s why 2Ring offers a self-hosted version of Dashboards & Wallboards (DW) for companies that prefer to manage their own infrastructure and deployments.
What do you gain with 2Ring’s
self-hosted Dashboards & Wallboards?
Stay Connected to your Real-Time Data
Access your contact center’s real-time data anytime, on any device, with no app installations or adjustments needed. Seamlessly integrate with IM platforms like MS Teams and Cisco Webex for effortless alerting capabilities.
Focus on Your Audience
Keep your team focused on what matters most. In every organization, different roles need different insights to stay effective. With 2Ring Dashboards & Wallboards, you get customized, real-time layouts tailored to each team’s (BU’s) priorities.
Get a Complete View of your Data
Combine data from ServiceNow® and Salesforce® for a complete view into your enterprise. Along with your CRM data, enhance dashboards with marquees, banners, PDFs, social media feeds, YouTube videos, and live weather updates.
Scalability
Deploy 2Ring Dashboards & Wallboards at your own pace, starting with just 10 seats. Scale effortlessly your needs and demands grow.
A Secure, Reliable Partner
Security is a top priority at 2Ring. With robust encryption, password protection, secure transmission, and ISO/IEC 27001:2022 certification, our solution delivers trusted protection, reflected in our 93+ NPS.
Customize Data Tables to your Needs
Easily upload and update custom data tables in 2Ring Dashboards & Wallboards using .csv files, integrating data like agent targets and goals that can also be used in calculations.
Configure Thresholds and Real-Time Alerts
Set real-time alerts in your layouts for critical KPIs with customizable actions like color changes, sounds, or notifications via Text/SMS, email, desktop toast alerts, and IM platforms like Webex, Microsoft Teams, Discord, WhatsApp or Slack.
Higher Engagement through Advanced Leaderboards/Gamification
Boost engagement with gamification tools like a winner’s podium, showcasing top performers and tracking progress in real-time. Dynamic visuals, customizable layouts, and team icons add a fun, competitive edge to motivate agents.
Interactive Tooltips
Hover over charts for on-the-spot insights with interactive tooltips, keeping displays clean while revealing detailed chart/graph/KPI data effortlessly.
World Class Support
Receive exceptional care and help form 2Ring’s dedicated support team of skilled engineers. With our global footprint, we can assist with any questions and troubleshoot issues quickly, no matter where you are.
Real-Time Monitoring with Dynamic Filter Layout
Users can quickly apply preset filters with one click, instantly updating views to show relevant data, simplifying navigation and enhancing real-time monitoring.
You are at the Wheel
Have your say! We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us.
Effortless Access with a Single URL for Personalized Layouts & Anonymous Access
Provide agents with single URL access to personalized layouts, while admins have the ability to assign default views via the Builder UI. Simplified links streamline deployments and boost efficiency. With anonymous access, you can enable the viewing of layouts without having to login into a device, such as a TV that periodically restarts.
Enhanced Control and Personalization with Business Units
2Ring Dashboards & Wallboards enhance security and organization by using business units (BUs) as data silos, ensuring users see only relevant layouts. Power users/admins can create templates that personalize data displays for specific queues.
Comprehensive Layout Overview and Preview
Easily manage layouts with dynamic previews by hovering over a layout name, offering real-time insights without switching views for efficient navigation.
Local Toast Alerts
Local Toast Alerts display on top of all currently open application windows. These alerts are displayed based on the defined layout. They are perfect for notifying agents about state changes, time in state, and for supervisors to monitor call center events.
Local Grid-Based Alerts and Notifications
Enable toast alerts based on grid values or segments. Agents using a personalized layout can receive toast alerts related to their own state or KPIs included in their layout.
Self-Referenced Layouts
With just one click, users can easily apply preset filters to organize and display information in their layouts. Several filters are readily available, designed to instantly sort agents by their current status. When a user selects a filter, such as “Ready, “Talking,” or “Not Ready,” the grid immediately updates, showing only the agents that match that particular status.
Discover What’s New with 2Ring. Deeper Insights .. Get the Full Picture
Explore our latest features in detail and see how they can transform your operations. Our running release notes describe the most-recently released features and how they can benefit your contact center deployment. Don’t hesitate to reach out to us to schedule a personalized demo!
Success Stories
Read our customers’ success stories and see for yourself how 2Ring empowered their contact centers with actionable insights and powerful real-time reporting capabilities. With an NPS score of 95+, we pride ourselves on providing exceptional customer service and support to our clients.
VSP Vision
“2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond.”
Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision
Reed Smith
“We have been extremely happy with our 2Ring solution. We’ve been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we’ve worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed.”
George Romesburg, IT Help Desk Senior Manager, Reed Smith
YMCA Retirement Fund
“With 2Ring’s assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring’s dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process.”
Christopher N., Contact Center Manager, YMCA Retirement Fund
Springfield Clinic
“2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care.”
Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer
Charleston County School District
“I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It’s very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others.”
Michael Bryson, Help Desk Administrator, Charleston County School District
Credit Union of Colorado
“2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union.”
Morgan Petterson, Manager, Credit Union of Colorado