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News Room

Blog by 2Ring - Jan 11, 2023

Staying Ahead of the Game: 2Ring’s Contact Center Trends for 2023

Contact centers are an integral part of any business, providing a vital link between the company and its customers. As such, it is important to stay up-to-date on the latest trends in the industry. Read More...


2023 PREDICTIONS 2023 TRENDS AI CALL CENTRE COMMUNICATIONS CONTACT CENTER TRENDS CONTACT CENTRE CX FUTURE INDUSTRY INNOVATION TECHNOLOGY THOUGHT LEADERSHIP
Blog by 2Ring - Jan 05, 2023

CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective

This blog is part of our larger blog series focused on integrating Cisco® contact centers with CRM and Service Desk applications. Read More...


BLOG CISCO FINESSE CRM CRM INTEGRATION GADGETS GADGETS FOR CISCO FINESSE ITSM PCCE SALESFORCE SUPERVISOR UCCE UCCX
Press Release by 2Ring - Dec 22, 2022

2Ring Dashboards & Wallboards v8.8

2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...


2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT ANALYTICS CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES SQL WEBEX CONTACT CENTER
Press Release by 2Ring - Dec 15, 2022

End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription

2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...


CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS NEWS PERPETUAL LICENSING PRESS RELEASE SELF HOSTED STATEMENT SUBSCRIPTIONS
Press Release by 2Ring - Nov 28, 2022

2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements

2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...


AGENT CISCO CISCO FINESSE ENHANCEMENTS GA GA 6.2 GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX USABILITY
Press Release by 2Ring - Oct 17, 2022

2Ring Dashboards & Wallboards 8.7 and a New Connector for Five9

2Ring announces a brand new Five9® connector, and also a minor release of 2Ring Dashboards & Wallboards – 8.7.0. Read More...


2RING DASHBOARDS & WALLBOARDS 8.7 DASHBOARDS DW FIVE9 FIVE9 CONNECTOR NEW RELEASE RELEASE NOTES WALLBOARDS
Press Release by 2Ring - Sep 15, 2022

End-of-Sale, End-of-Life, and End-of-Maintenance Announcement for 2Ring Call Accounting

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


2RING CALL ACCOUNTING AC CALL ACCOUNTING END OF LIFE END OF MAINTENANCE END OF SALE EOL EOM NEWS PRESS RELEASE
Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Aug 03, 2022

2Ring Part of 2022 Five9 CX Summit for the First Time

2Ring, a renowned supplier of software add-ons to contact center platforms, has become a sponsor of the upcoming 2022 Five9® CX Summit in Las Vegas (August 9-11 @ the ARIA Resort). Read More...


#FIVE9CXSUMMIT #ISVPARTNER #PARTNERPOWERED CX SUMMIT FIVE9 FIVE9 CONTACT CENTER
Press Release by 2Ring - Jun 28, 2022

End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v4.x, 5.0.x and 5.1.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


ANNOUNCEMENT CISCO END OF MAINTENANCE EOM FINESSE GADGETS GADGETS FOR CISCO FINESSE PRESS RELEASE UCCE UCCX