End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription


Cisco Dashboards & Wallboards End of Life End of Sale EoL Gadgets News Perpetual Licensing Press Release Self Hosted Statement Subscriptions

December 15, 2022: 2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model – which provides many benefits, incl. 24×7 SLA support, and unbundling many of the 2Ring Software Programs, which enables for only purchasing the specific options that each contact center team needs.

Affected Software Programs:

  • 2Ring Dashboards & Wallboards
  • 2Ring Gadgets for Cisco Finesse – Standard Bundle
  • 2Ring Gadgets for Cisco Finesse – Enhanced Bundle
  • 2Ring Gadgets for Cisco Finesse – Premium Bundle
  • 2Ring Staffino Feedback Service

The last day to order any of the affected product(s), add more licenses, and renew support under the existing perpetual license model is July 28, 2023.

Prospective customers are encouraged to subscribe to 2Ring Software Products via Cisco Systems, Inc. using 2Ring-Self-Hosted Subscription model:

Customers with an active and paid Support Coverage plan (2Ring.com/SupportTerms) will continue to receive support from 2Ring support team until termination date of their current support coverage. Please review the following tables:

  • Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).
  • Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates

MilestoneDefinitionDate
End-of-Life Announcement DateThe date this end-of-sale and end-of-life, and end-of-maintenance announcement for the Affected Software Program Release is distributed to the general public.December 15, 2022
End-of-Sale DateThe last date to order the Affected Software Program Release. The Affected Software Program Release is no longer for sale after this date.July 28, 2023
End of Service Attachment Date:
App. SW
For Affected Software Program Release that is not covered by a Support Coverage plan, this is the last date to order a new Support Coverage plan contract or add the Affected Software Program Release to an existing Support Coverage plan. This is also the last date to extend or renew a Support Coverage plan for the Affected Software Program Release. July 28, 2023 
End of SW Maintenance Releases Date:
App. SW
All valid support contracts will be honored to their expiration date. At least 60 days prior the contract’s expiration date, 2Ring will reach out to the end-customer with details for their transition from 2Ring Perpetual Model to 2Ring Self-Hosted Subscription Model.Not Impacted


Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part NumberProduct DescriptionReplacement Product Part NumberReplacement Product DescriptionAdditional Information
2R-SUP-BASE 2R-PS-12MH 2R-PS-32MH 2R-PS-48MH 2R-SPECIAL-SKU2Ring Professional Services and Support Services2RS-SERVICES2Ring Service Activation Fee (Self-Hosted)Contact 2Ring for details on how many Activation Fees are required for your self-hosted subscription.   Activation Fees are not required for a transfer of existing perpetual license to a self-hosted subscription.   Activation Fees are only required for activation of brand-new subscriptions.
2R-DW-LIC 2R-SUP-DW-1Y 2R-SUP-DW-3Y 2R-SUP-DW-5Y2Ring DASHBOARDS   & WALLBOARDS (DW)2RS-DW2Ring Dashboards & Wallboards (DW) – Self-Hosted SubscriptionPeak number of concurrently logged in agents + supervisors. A license filter is available: UCCX: QueuesUCCE/PCCE: Precision Queues, Skillgroups, and CallTypes
2R-FIN-STD-LIC 2R-SUP-FIN-STD-1Y 2R-SUP-FIN-STD-3Y 2R-SUP-FIN-STD-5Y2Ring GADGETS for Cisco Finesse – Standard Bundle2RS-GA2Ring Gadgets for Cisco Finesse (GA) – Self-Hosted SubscriptionPeak number of concurrently logged in agents + supervisors. A license filter based on Cisco Finesse teams is available.
2R-FIN-ENH-LIC 2R-SUP-FIN-ENH-1Y 2R-SUP-FIN-ENH-3Y 2R-SUP-FIN-ENH-5Y2Ring GADGETS for Finesse – Enhanced Bundle2RS-GA + 2RS-DWCombination of two self-hosted subscriptions – see SKUs for details.Peak number of concurrently logged in agents + supervisors. A license filter based on Cisco Finesse teams is available. See 2RS-DW for more details.
2R-FIN-PRE-LIC 2R-SUP-FIN-PRE-1Y 2R-SUP-FIN-PRE-3Y 2R-SUP-FIN-PRE-5Y2Ring GADGETS for Finesse – Premium Bundle2RS-GA + 2RS-DW + 2RS-GA-ADD-SFDC + 2RS-GA-ADD-SNOW + 2RS-GA-ADD-MSCombination of multiple self-hosted subscriptions – see SKUs for details.Peak number of concurrently logged in agents + supervisors. A license filter based on Cisco Finesse teams is available. See 2RS-DW for more details.
2R-STAFFINO-1Y 2R-STAFFINO-3Y 2R-STAFFINO-5Y2Ring Staffino Feedback Service –2RS-GA-ADDFEEDBACK   2RS-GA-ADD-GAMIFY2Ring Gadgets for Cisco Finesse – Staffino – named   2Ring Gadgets – Staffino Gamification Addon – namedTotal number of named agents + supervisors.

For More Information: For More information on this announcement please visit:  https://www.2ring.com/partners/cisco-solutions-plus/. To subscribe to receive end-of-life/end-of-sale/end-of-maintenance information and other 2Ring updates, please go to: 2Ring.com/RSS For questions or comments please contact: splus-support@2Ring.com.