Tag: New Release
Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
2Ring Gadgets for Cisco Finesse v6.3
In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CUSTOMER JOURNEY GADGETS GADGETS 6.3 NEW RELEASE NEWS RELEASE NOTES
2Ring Dashboards & Wallboards v8.8
2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT ANALYTICS CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES SQL WEBEX CONTACT CENTER
2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements
2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...
AGENT CISCO CISCO FINESSE ENHANCEMENTS GA GA 6.2 GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX USABILITY
2Ring Dashboards & Wallboards 8.7 and a New Connector for Five9
2Ring announces a brand new Five9® connector, and also a minor release of 2Ring Dashboards & Wallboards – 8.7.0. Read More...
2RING DASHBOARDS & WALLBOARDS 8.7 DASHBOARDS DW FIVE9 FIVE9 CONNECTOR NEW RELEASE RELEASE NOTES WALLBOARDS
2Ring Gadgets for Cisco Finesse v6.1 – Red Hat
2Ring Gadgets for Cisco Finesse® (GA) v6.1 is available as of today and this release introduces a change in the container orchestration tool – from Docker to Kubernetes. This means that customers have two Linux flavors to choose from – Red Hat Enterprise Linux or Linux Ubuntu. Read More...
CISCO CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE LINUX NEW RELEASE RED HAT RELEASE NOTES UBUNTU UCCE UCCX
2Ring Dashboards & Wallboards v8.6
2Ring Dashboards & Wallboards v8.6 is available as of June 13th, 2022. Learn more about this feature-rich release by reading our press release. Read More...
DASHBOARDS DW GAMIFICATION NEW RELEASE RELEASE NOTES TALKING HEADS WALLBOARDS WIDGETS
2Ring Dashboards & Wallboards v8.5
2Ring Dashboards & Wallboards v8.5 is available as of today and we think that you are going to love all the new usability enhancements that it has to offer. Read More...
CISCO DASHBOARDS NEW RELEASE RELEASE NOTES V8.5 WALLBOARDS
2Ring Phone Services v7.6.5
2Ring Phone Services (IPPS) v7.6.5 is available as of today, July 31st, 2020. Read More...
CISCO IPPS NEW RELEASE PHONE SERVICES
2Ring Gadgets for Cisco Finesse v5.0
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE