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Tag: Realtime Reporting

Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Apr 22, 2022

Amazon Connect: A Sample Wallboard Layout from 2Ring

2Ring Dashboards & Wallboards (DW) is a real-time reporting solution that uses out-of-the-box connectors to connect to many standard data sources in contact centers. It also offers a user interface that is friendly to business users for creating “unlimited” number of views that can combine various data types and content. Read More...


AMAZON CONNECT DASHBOARDS DW LAYOUT REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Jan 05, 2022

2Ring is Redefining Hybrid Work with the Power Tool

In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS KEVIN SCHLEISING POWER TOOL REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Nov 09, 2021

React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Sep 22, 2021

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...


DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
Press Release by 2Ring - Sep 22, 2021

2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center

2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations, and sharing views with other managers can all be done without involving IT. It is intuitive, simple, and easy-to-do. Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS DW FIVE9 REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jan 11, 2021
Blog by 2Ring - Mar 30, 2020

The Importance of Real-Time Reporting in Contact Centers

“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS MEASURING DATA REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Oct 04, 2019

Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


2RING DASHBOARDS & WALLBOARDS ANALYZE DATA CONTACT CENTER INSIGHTS CUSTOM LAYOUTS DASHBOARDS KPIS REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Jun 05, 2019

6 Important Chat Statistics to Measure in your Contact Center #CCTR

The new generation turned from the traditional voice channel mostly to chat. It’s clear that the younger generation tends to be connected with family or business mostly via some kind of chat platform. For the companies and contact centers, it brings also a new challenge, how to effectively manage chat queues and agents in real time. Read More...


2RING DASHBOARDS & WALLBOARDS BUSINESS DATA CCTR CHAT CHAT STATISTICS CONTACT CENTER STATS DASHBOARDS INSIGHTS REALTIME DATA REALTIME REPORTING STATS WALLBOARDS