Tag: Blog
Turn Cisco Finesse into an Attendant Console
Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...
2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about, especially when it comes to conversion rates and most importantly utilizing collected data, which is ultimately the main purpose of a customer survey. Read More...
AGENT FEEDBACK BLOG CUSTOMER EXPERIENCE CX STAFFINO
Integrate your CRM with a Cisco Contact Center
Improve Customer Experience, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Center and your CRM with 2Ring. Read More...
BLOG CISCO GADGETS INTEGRATION
Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Every contact center that is looking to implement new contact center solutions are faced with an important decision: implement a bespoke solution or go for an out of the box solution. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CONTACT CENTER TECHNOLOGY DASHBOARDS GADGETS WALLBOARDS
Tips for Configuring Grids in 2Ring Dashboards & Wallboards
This blog post would like to help users who are new to configuring layouts in 2Ring Dashboards & Wallboards , a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise (UCCE), and Packaged UCCE. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG CISCO DASHBOARDS DW UCCE UCCX WALLBOARDS
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. Read More...
2RING GADGETS BLOG CISCO CISCO FINESSE GADGETS
How to setup a 911 Alert using 2Ring Phone Services
2Ring Phone Services is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). Read More...
2RING PHONE SERVICES BLOG CISCO CUCM PHONE SERVICES