A fully web-based solution for calculating & displaying real-time data on large screens in contact centers & call centers (wallboards), and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards).
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
If the out of the box real-time and historical reports that come with your contact center system do not meet your requirements or do not meet your standards for visualization, have a look at 2Ring Dashboards & Wallboard or consider having custom tailored reports build.
Collect customer feedback and valuable insight to improve your operations. Your customers will feel heard and valued, and your call center will benefit too. Thanks to complex (yet easy to read) dashboards, call center managers will be able to improve processes, engage and motivate agents through gamification, and more. Staffino enables you to detect additional retention cases that would otherwise go unnoticed.
2Ring’s Salesforce® Connector for Gadgets for Cisco Finesse®, offers a seamless integration of data from your Salesforce CRM system into Cisco Finesse.