News Room
2Ring/Nettle is paving the way to the Conversational AI revolution
Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...
AI BLOG GADGETS GADGETS FOR CISCO FINESSE
Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
Agents often leave their job because of a lack of motivation, low recognition or because of issues and stress. High voluntary attrition is one of the major problems at call centers and can have significant impact on company’s bottom line every year. Read More...
The Importance of Real-Time Reporting in Contact Centers
“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS REALTIME REPORTING WALLBOARDS
Turn Cisco Finesse into an Attendant Console
Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...
2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Ossamah Shabbir joins 2Ring as Pre-Sales Director
2Ring, a Cisco Preferred Solution Partner, is proud to announce the arrival of our new Pre Sales Director, Ossamah Shabbir, CCIE# 26891. Read More...
2Ring Gadgets for Cisco Finesse v5.0
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS GADGETS FOR CISCO FINESSE
2Ring Gadgets for Cisco Finesse v4.4.1
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS
Statement from 2Ring regarding Mozilla.org Add-on
Read the official statement from 2Ring regarding Mozilla.org Add-on. Read More...
CISCO FINESSE COMPANY STATEMENT GADGETS FOR CISCO FINESSE PRESS RELEASE
2Ring Gadgets for Cisco Finesse v4.3.1 – 4.3.6
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS CISCO FINESSE GADGETS FOR CISCO FINESSE
IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. Read More...
2RING GADGETS FOR CISCO FINESSE ANNOUNCEMENT GADGETS IMPORTANT