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Tag: CCTR

Blog by 2Ring - Jun 24, 2020

Why Your Contact Center Needs to Collect Feedback on Agents

Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...


AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX
Blog by 2Ring - Jun 05, 2019

6 Important Chat Statistics to Measure in your Contact Center #CCTR

So what metrics are important for real-time chat management? First of all, real-time metrics should be primarily important for contact center manager who is able to see and compare voice and chat queues. Read More...


2RING DASHBOARDS & WALLBOARDS CCTR DASHBOARDS REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Sep 20, 2017
Press Release by 2Ring - Jun 17, 2015

2Ring Dashboards & Wallboards v4.6

2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
Blog by 2Ring - Sep 14, 2014

Why one-stop shopping is the best choice for Cisco resellers

Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post office to carry out the tasks on the list. Read More...


2RING CCTR CONTACT CENTER SOLUTIONS CONTACT CENTER TECHNOLOGY CX DASHBOARDS GADGETS UC UCOMS WALLBOARDS