Tag: 2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse v7.0
In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS NEW RELEASE PCCE UCCE UCCX
Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
2Ring Gadgets for Cisco Finesse v6.3
In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES
2Ring Gadgets for Cisco Finesse v4.4.1
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE
IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. Read More...
2RING GADGETS FOR CISCO FINESSE ANNOUNCEMENT GADGETS IMPORTANT
Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Every contact center that is looking to implement new contact center solutions are faced with an important decision: implement a bespoke solution or go for an out of the box solution. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CONTACT CENTER TECHNOLOGY DASHBOARDS GADGETS WALLBOARDS
2Ring Compact Agent v3.2.1 – Release Notes
2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO COMPACT AGENT GADGETS RELEASE NOTES UCCE UCCX
2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS PRESS RELEASE SOLUTIONSPLUS UCCE UCCX
2Ring DW – Changes Due to Joining the Cisco SolutionsPLus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Dashboards & Wallboards is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO SOLUTIONSPLUS UCCE UCCX
A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
2Ring is proud to announce that it has become an official member of the Cisco SolutionsPlus Program. This means that all businesses that run customer service on one of the Cisco Contact Center platforms are able to approach Cisco or members of the Cisco global reseller network to purchase 2Ring Dashboards & Wallboards and 2Ring Gadgets for Cisco Finesse. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO COMPACT AGENT PRESS RELEASE SCRIPTS & FORMS SOLUTIONSPLUS UCCE UCCX