Tag: 2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse v8.2
2Ring Gadgets for Cisco Finesse® (GA) v.8.2 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form. Read More...
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2Ring Gadgets for Cisco Finesse v8.0
New suite of apps to manage contacts and speed dials – there is no need to use 2Ring Phone Services – Contact Center Edition to provide address-books and contact management. Read More...
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Important Announcement: The Time to Upgrade 2Ring Gadgets for Cisco Finesse is Now
This is vital information concerning the need to for some of our customers to move forward with an upgrade of 2Ring Gadgets for Cisco Finesse. Read More...
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2Ring Gadgets for Cisco Finesse v7.0
In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...
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Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
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2Ring Gadgets for Cisco Finesse v6.3
In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...
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2Ring Gadgets for Cisco Finesse v5.1
2Ring Gadgets for Cisco Finesse® is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco® Contact Center platforms (Express, Enterprise, Packaged UCCE, Hosted, and Cisco Webex Contact Center Enterprise). Read More...
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2Ring Gadgets for Cisco Finesse v4.4.1
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
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IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. Read More...
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Every contact center that is looking to implement new contact center solutions are faced with an important decision: implement a bespoke solution or go for an out of the box solution. Read More...
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