News Room
2Ring and Calabrio Work Together to Enhance Cisco Finesse
Calabrio® and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco® contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse®. Read More...
CALABRIO FINESSE GADGETS FOR CISCO FINESSE INTEGRATION
2Ring Phone Services v7.6.5
2Ring Phone Services (IPPS) v7.6.5 is available as of today, July 31st, 2020. Read More...
CISCO IPPS PHONE SERVICES
Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...
AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX
Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...
BLOG CUSTOMER EXPERIENCE CX
2Ring/Nettle is paving the way to the Conversational AI revolution
Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...
AI BLOG GADGETS GADGETS FOR CISCO FINESSE
Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
Agents often leave their job because of a lack of motivation, low recognition or because of issues and stress. High voluntary attrition is one of the major problems at call centers and can have significant impact on company’s bottom line every year. Read More...
The Importance of Real-Time Reporting in Contact Centers
“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS REALTIME REPORTING WALLBOARDS
Turn Cisco Finesse into an Attendant Console
Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...
2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Ossamah Shabbir joins 2Ring as Pre-Sales Director
2Ring, a Cisco Preferred Solution Partner, is proud to announce the arrival of our new Pre Sales Director, Ossamah Shabbir, CCIE# 26891. Read More...
2Ring Gadgets for Cisco Finesse v5.0
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...
2RING GADGETS GADGETS FOR CISCO FINESSE