2Ring Dashboards & Wallboards combines with Genesys™ Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to the Genesys Cloud CX™ platform.
Bratislava, Slovakia and Sacramento, California –2Ring® has announced 2Ring Dashboards & Wallboards Connector for the Genesys Cloud CX™ platform, which is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
For the past 20 years, 2Ring has been developing enhancements to contact centers, optimizing workforce efficiency and delivering impressive ROIs to its customer base around the globe.
As of today, 2Ring Dashboards & Wallboards is available with Genesys Cloud CX, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud CX is flexible, scalable and built for rapid innovation.
2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations and sharing your creations with other business unit managers can all be done without involving your IT helpdesk, and right from your favorite browser.
“Visit 2Ring at AppFoundry, connect your Genesys Cloud CX instance to 2Ring, and check out the powerful real-time reporting capabilities of Dashboards & Wallboards. 2Ring Dashboards & Wallboards Connector for Genesys Cloud CX is a cloud-based subscription, billed by Genesys according to the actual daily usage, and of course, the first 30 days are on us via the Free Trial Option,” says Michal Grebac, Director of Strategic Sales & Marketing at 2Ring.
Coupling Genesys Cloud CX contact center with 2Ring’s versatile real-time reporting solution allows businesses to stay on top of important contact center and even service desk events. It ensures that everyone stays in the know and delivers a state-of-the-art customer experience without any unnecessary interruptions. Businesses benefit from visually appealing dashboards that are accessible even on the go and on devices that employees love. They can also set up alerts to be delivered via email, text, or IM messages (many major IM clients are supported already, including Webex, WhatsApp, Slack, Discord, and Microsoft Teams).
To learn more about the specific features and benefits of 2Ring Dashboards & Wallboards, visit our profile on the AppFoundry at 2Ring.com/AppFoundry.
2Ring understands that it is vital for businesses to offer a world class customer journey to retain existing customers and attract new ones. At the same time, businesses need to pay the same attention to the well-being of their employees. Crucial tools, such as real-time reporting, must be available on the go and on devices that employees love to use. 2Ring Dashboards & Wallboards has been developed with these two key points in mind. 2Ring is a truly global organization with dual headquarters in EMEA and the USA, whilst our ever-expanding partner network offers reach into even the most remote of locations.
If you would like to get in touch with 2Ring, please view the contact details below:
2Ring America, Inc.
3626 Fair Oaks Blvd. Suite 100
Sacramento, CA 95864
2 Ring, spol. s r.o.
821 04 Bratislava 2