Tag: Cisco Finesse
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
2Ring Compact Agent v2.2 – Release Notes
2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
2Ring Gadgets for Cisco Finesse v2.1
2Ring Gadgets for Cisco Finesse version 2.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CONTACT CENTER CISCO FINESSE CX NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
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2Ring Gadgets for Cisco Finesse v2.0.1 is available
2Ring Gadgets for Cisco Finesse version 2.0.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS CX GADGETS NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Dashboards & Wallboards v4.6
2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.0
2Ring Gadgets for Cisco Finesse version 2.0 is available as of today. This means that Cisco Resellers and 2Ring partners working on new Cisco Unified Contact Center projects (Express/Enterprise/Packaged UCCE) or migrating existing CAD (Cisco Agent Desktop) customers to Cisco Finesse, can improve their customer collaboration offerings with these new features. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS
Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. Read More...
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2Ring Compact Agent v1.5.1 – Release Notes
What’s new in 2Ring Compact Agent v1.5.1? Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
2Ring Gadgets v1.8 and Compact Agent v1.4.1
What’s new in 2Ring Gadgets for Cisco Finesse v1.8? Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CONTACT CENTER CISCO FINESSE COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX