2Ring GADGETS for Cisco Finesse version 2.5 is available as of today – schedule a live demo over Cisco Webex.

New Features

  • 2Ring infoPANEL Gadget v2.5
    • – – The Caller Identification section of 2Ring infoPANEL Gadget offers a search box for manual lookups
  • – Custom actions in the Caller Identification section can now be configured to auto-collapse the section or Dialog Panel as a reaction to other contact center event/action
  • – 2Ring TEAM Gadget v2.5
    • – – Presence server user identity can now be read from a pre-configured attribute in Active Directory
    • – – PS Integration Configuration has an updated help text section
    • – – It is possible to perform an automated lookup in PS data with any of the available search fields and the first item is automatically selected in the search results

Bug Fixes

  • – Fixed a UI glitch in the Presence Server settings of TEAM Gadget in Chrome