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Blog by 2Ring - Apr 14, 2014

The Added Value of 2Ring’s Contact Center Solutions

I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box solutions – especially now, with Cisco’s new initiative to provide APIs for everything (Thank you Cisco! :)). It is also great to learn how we have grown in terms of new products. Read More...


BLOG CISCO CONTACT CENTER SOLUTIONS CONTACT CENTER TECHNOLOGY DASHBOARDS GADGETS UCCE UCCX WALLBOARDS
Blog by 2Ring - Oct 28, 2013

2Ring COMPACT AGENT v1.1: Is this really just a minor release?

As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with the goal of testing this solution as an alternative (simpler) interface to Cisco Finesse for Cisco Remote Expert solution. We are very happy that we see a lot of excitement about this from all sides! Read More...


BLOG CISCO COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
Blog by 2Ring - Aug 23, 2013

How to integrate Cisco Contact Center with the tools/applications that agents use?

There are three approaches to handling agents' user experience in a Cisco contact center. Learn how to set up integrations. Read More...


2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX
Blog by 2Ring - Jul 02, 2013

What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 – Enhanced Bundle)

In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are added in the ENHANCED bundle: 2Ring DASHBOARDS & WALLBOARDS and 2Ring SCRIPTS & FORMS. Read More...


2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX