Tag: UCCX
UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards
The 5.3.1 release of our UCCX connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. Read More...
2RING DASHBOARDS & WALLBOARDS CX DASHBOARDS LAYOUTS NEW RELEASE RELEASE NOTES UCCX WALLBOARDS
2Ring Gadgets for Cisco Finesse v2.5
2Ring Gadgets for Cisco Finesse version 2.5 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE NEW RELEASE RELEASE NOTES UCCE UCCX
2Ring Dashboards & Wallboards v5.3
2Ring Dashboards & Wallboards (DW) v5.3 has been released, and our public demo environment running on MS Azure has been upgraded too. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
2Ring Dashboards & Wallboards v5.1 has been released
2Ring Dashboards & Wallboards v5.1 has been released, and our public demo environment running on MS Azure has been upgraded. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
2Ring Compact Agent v2.2 – Release Notes
2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
2Ring Dashboards & Wallboards v5.0
2Ring is pleased to announce that 2Ring Dashboards & Wallboards v5.0. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CX LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.1
2Ring Gadgets for Cisco Finesse version 2.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CONTACT CENTER CISCO FINESSE CX NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX