2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v3.2?
- OUTBOUND_DIRECT_PREVIEW mode support has been added
- Hebrew localization and Right to left language support has been added
- Fixed a sizing issue for small window sizes
- Fixed error panel hiding
- If an extension was too long, it did not display correctly in CA header