2Ring Gadgets for Cisco Finesse v3.1 is here!

2Ring Gadgets for Cisco Finesse CX New Release PCCE Release Notes Supervisor UCCE UCCX

2Ring GADGETS for Cisco Finesse version 3.1 is available as of today. To learn more, schedule a live demo over Cisco Webex.

New Features

  • Simpler Call Trace – introducing an option to hide queues and agent names
  • Calls in Queue (UCCX only) – adding a web-based application (possibly hosted inside of 2Ring Browser Gadget) that provides a list of all active calls in all queues or per each queue allowing the agent to pick his/her next call. This is the best way to satisfy the “cherry picking” requirement on the Cisco Unified Contact Center Express platform. Note: Resource Skills Resource Pool Selection Model has to be set on queues for which cherry picking is available.

Here are a few screenshots of 2Ring Call Picking (click on each screenshot to enlarge):

  • List of Active Calls:
  • Call Picking in Progress:
  • Call has been Assigned View: