2Ring Gadgets for Cisco Finesse v3.1 is here!
2Ring Gadgets for Cisco Finesse CX New Release PCCE Release Notes Supervisor UCCE UCCX
by 2Ring · Jan 16, 2017
2Ring Gadgets for Cisco Finesse version 3.1 is available as of today. To learn more, schedule a live demo over Cisco Webex.
New Features
- Simpler Call Trace – introducing an option to hide queues and agent names
- Calls in Queue (UCCX only) – adding a web-based application (possibly hosted inside of 2Ring Browser Gadget) that provides a list of all active calls in all queues or per each queue allowing the agent to pick his/her next call. This is the best way to satisfy the “cherry picking” requirement on the Cisco Unified Contact Center Express platform. Note: Resource Skills Resource Pool Selection Model has to be set on queues for which cherry picking is available.
Here are a few screenshots of 2Ring Call Picking (click on each screenshot to enlarge):
- List of Active Calls:
![List of Active Alerts](https://www.2ring.com/wp-content/uploads/2022/05/GA-v3.1-Release-Image-1-1024x264.png)
- Call Picking in Progress:
![Call Picking in Progress](https://www.2ring.com/wp-content/uploads/2022/05/GA-v3.1-Release-Image-2-1024x400.png)
- Call has been Assigned View:
![View of assigned call](https://www.2ring.com/wp-content/uploads/2022/05/GA-v3.1-Release-Image-3-1024x398.png)
![Image of graphic used to denote press release.](https://www.2ring.com/wp-content/uploads/2022/04/2204_2Ring_Web_PRESS-RELEASE_720x800px_02.png)