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Tag: 2Ring Gadgets for Cisco Finesse

Press Release by 2Ring - Oct 30, 2015

2Ring Dashboards & Wallboards v5.1 has been released

2Ring Dashboards & Wallboards v5.1 has been released, and our public demo environment running on MS Azure has been upgraded. Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
Press Release by 2Ring - Oct 30, 2015

2Ring Compact Agent v2.2 – Release Notes

2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...


2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
Press Release by 2Ring - Sep 03, 2015
Press Release by 2Ring - Jul 29, 2015
Blog by 2Ring - Jul 29, 2015

Getting in touch with remote experts

First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...


2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Press Release by 2Ring - Jun 17, 2015
Press Release by 2Ring - Jun 17, 2015

2Ring Dashboards & Wallboards v4.6

2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
Press Release by 2Ring - Jun 04, 2015

2Ring Gadgets for Cisco Finesse v2.0

2Ring Gadgets for Cisco Finesse version 2.0 is available as of today. This means that Cisco Resellers and 2Ring partners working on new Cisco Unified Contact Center projects (Express/Enterprise/Packaged UCCE) or migrating existing CAD (Cisco Agent Desktop) customers to Cisco Finesse, can improve their customer collaboration offerings with these new features. Read More...


2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS