Category: Blog
6 Important Chat Statistics to Measure in your Contact Center #CCTR
So what metrics are important for real-time chat management? First of all, real-time metrics should be primarily important for contact center manager who is able to see and compare voice and chat queues. Read More...
2RING DASHBOARDS & WALLBOARDS CCTR DASHBOARDS REALTIME REPORTING WALLBOARDS
Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Every contact center that is looking to implement new contact center solutions are faced with an important decision: implement a bespoke solution or go for an out of the box solution. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CONTACT CENTER TECHNOLOGY DASHBOARDS GADGETS WALLBOARDS
Tips for Configuring Grids in 2Ring Dashboards & Wallboards
This blog post would like to help users who are new to configuring layouts in 2Ring Dashboards & Wallboards , a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise (UCCE), and Packaged UCCE. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG CISCO DASHBOARDS DW UCCE UCCX WALLBOARDS
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. Read More...
2RING GADGETS CISCO FINESSE GADGETS FOR CISCO FINESSE IFRAME UCCE UCCX
Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. Read More...
2RING GADGETS BLOG CISCO CISCO FINESSE GADGETS
Why one-stop shopping is the best choice for Cisco resellers
Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post office to carry out the tasks on the list. Read More...
2RING CCTR CONTACT CENTER SOLUTIONS CONTACT CENTER TECHNOLOGY CX DASHBOARDS GADGETS UC UCOMS WALLBOARDS
How to setup a 911 Alert using 2Ring Phone Services
2Ring Phone Services is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). Read More...
2RING PHONE SERVICES BLOG CISCO CUCM PHONE SERVICES