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Press Release by 2Ring - Dec 13, 2021

2Ring Statement on Apache Log4j Vulnerability

Please be advised that 2Ring solutions are NOT affected by the recent Apache Log4j vulnerability. This library is not part of any of our solutions. No patches are necessary. Read More...


ANNOUNCEMENT COMPANY STATEMENT PRESS RELEASE STATEMENT
Press Release by 2Ring - Dec 07, 2021

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v8.0.x-8.3.2 (2Ring DW)

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS END OF MAINTENANCE
Blog by 2Ring - Nov 09, 2021

React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Sep 22, 2021

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...


DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
Press Release by 2Ring - Sep 22, 2021

2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center

2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations, and sharing views with other managers can all be done without involving IT. It is intuitive, simple, and easy-to-do. Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS DW FIVE9 REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jun 30, 2021

2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry

2Ring Dashboards & Wallboards combines with Genesys™ Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to the Genesys Cloud CX™ platform. Read More...


APPFOUNDRY DASHBOARDS & WALLBOARDS GENESYS
Press Release by 2Ring - Jun 03, 2021

2Ring Dashboards & Wallboards v8.3.1

Introducing 2Ring Dashboards & Wallboards v8.3.1. Check out the latest features this fresh release introduces! Read More...


CISCO DASHBOARDS & WALLBOARDS GENESYS RELEASE NOTES
Press Release by 2Ring - Apr 24, 2021

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. Read More...


DASHBOARDS & WALLBOARDS END OF MAINTENANCE EOM PRESS RELEASE
Press Release by 2Ring - Jan 11, 2021
Press Release by 2Ring - Jan 08, 2021

2Ring Phone Services v7.6.6 – Salesforce Integration for CUCM

2Ring Phone Services (IPPS) v7.6.6 is available as of today. This release introduces the long awaited integration of Cisco® Call Manager (CUCM) with Salesforce®, so a call-center like integration for companies and departments that are not yet ready to move to a full contact center experience delivered by Cisco Contact Center Express or Enterprise. Read More...


CALLMANAGER CISCO CUCM INTEGRATION IPPS PHONE SERVICES SALESFORCE