News Room
Adding Basic Contact Center Features to CUCM
If you need to monitor your staff or if you need to provide a bit of desktop automation for them, but you are not yet ready to go with a Contact Center, take a look at adding 2Ring Phone Services v7 to your deployment of Cisco® Unified Communications Manager. Read More...
2RING PHONE SERVICES CALLMANAGER CONTACT CENTER CUCM IPPS PHONE SERVICES
2Ring America, Inc. was founded to make it easier for Cisco resellers to do business with 2Ring
2Ring, a premier developer and provider of multiple unique add-on solutions for Cisco contact centers founded in Slovakia in 2001, is proud to announce the foundation of 2Ring AMERICA, Inc. with headquarters in Sacramento, California. Read More...
CISCO PRESS RELEASE
2Ring Call Accounting v4.1 – Gateway Usage Report
We have recently added “Gateway Usage” report into the 2Ring Call Accounting v4.1 solution. The Gateway Usage report displays minimum, maximum and average number of calls per one second. Read More...
CALL ACCOUNTING CALLMANAGER CUCM RELEASE NOTES
2Ring Phone Services: Benefits for Education
My first two blog posts covered a bit of history and theory about reporting and alerting on 2Ring Phone Services. Now it is time to show you how to use this solution in real life. Read More...
2RING PHONE SERVICES CALLMANAGER CUCM IPPS PHONE SERVICES
2Ring Phone Services v6.4 – what’s new?
The brand new 6.4 version, already available as a 60-day trial here, adds another rich set of features enhancing Cisco IP Phones: Read More...
2RING PHONE SERVICES CALLMANAGER CUCM IPPS PHONE SERVICES
2Ring Dashboards & Wallboards v3.7
Great news is coming out from 2Ring software development team. Summer is gone and as well an old version of 2Ring Dashboards & Wallboards. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO CONTACT CENTER CISCO FINESSE REALTIME REPORTING RELEASE NOTES
How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center. Learn how to set up integrations. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX
2Ring Call Accounting v4.0
With CA 4.0, all call-related reports that you ever wanted are now at your fingertips. This release is definitely more business-user friendly than any of the previous versions. Read More...
CALL ACCOUNTING CISCO RELEASE NOTES UC UCOMS UNIFIED COMMUNICATIONS
What do 2Ring Gadgets bring to Cisco Finesse? (Part 2 – Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are added in the ENHANCED bundle: 2Ring DASHBOARDS & WALLBOARDS and 2Ring SCRIPTS & FORMS. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX
2Ring Phone Services v6.3.1 – Alerting
Last time I wrote about the reporting services of 2Ring PHONE SERVICES (read the blog here), and today I am going to cover Alerting. Read More...
CALLMANAGER CUCM IPPS PHONE SERVICES