News Room
Staying Ahead of the Game: 2Ring’s Contact Center Trends for 2023
Contact centers are an integral part of any business, providing a vital link between the company and its customers. As such, it is important to stay up-to-date on the latest trends in the industry. Read More...
AI CX
2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience
The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...
BLOG CUSTOMER EXPERIENCE CX DASHBOARDS REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...
AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX STAFFINO
Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...
BLOG CUSTOMER EXPERIENCE CX STAFFINO
8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about, especially when it comes to conversion rates and most importantly utilizing collected data, which is ultimately the main purpose of a customer survey. Read More...
AGENT FEEDBACK BLOG CUSTOMER EXPERIENCE CX STAFFINO
2Ring Dashboards & Wallboards v6.1
Ring Dashboards & Wallboards (DW) v6.1 has been released. Read a couple of short notes before you dive deep into what's new. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX GADGETS NEW RELEASE RELEASE NOTES UC UCCX UCOMS
2Ring Gadgets for Cisco Finesse v3.1 is here!
2Ring Gadgets for Cisco Finesse version 3.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CX NEW RELEASE PCCE RELEASE NOTES SUPERVISOR UCCE UCCX
UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards
The 5.3.1 release of our UCCX connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. Read More...
2RING DASHBOARDS & WALLBOARDS CX DASHBOARDS LAYOUTS NEW RELEASE RELEASE NOTES UCCX WALLBOARDS
UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
The 5.3.2 release of our (Packaged) UCCE connector for 2Ring Dashboards & Wallboards is available as of today. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX LAYOUTS REALTIME ALERTING REALTIME REPORTING RELEASE NOTES UCCE
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX