Tag: Gadgets
2Ring Dashboards & Wallboards v6.1
Ring Dashboards & Wallboards (DW) v6.1 has been released. Read a couple of short notes before you dive deep into what's new. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX GADGETS NEW RELEASE RELEASE NOTES UC UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.6
2Ring Gadgets for Cisco Finesse version 2.6 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES SALESFORCE
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
2Ring Gadgets for Cisco Finesse v2.0.1 is available
2Ring Gadgets for Cisco Finesse version 2.0.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS CX GADGETS NEW RELEASE RELEASE NOTES UC UCCE UCCX UCOMS
Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. Read More...
2RING GADGETS BLOG CISCO CISCO FINESSE GADGETS
Why one-stop shopping is the best choice for Cisco resellers
Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post office to carry out the tasks on the list. Read More...
2RING CCTR CONTACT CENTER SOLUTIONS CONTACT CENTER TECHNOLOGY CX DASHBOARDS GADGETS UC UCOMS WALLBOARDS
2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3
What’s new in 2Ring GADGETS for Cisco Finesse v1.6? Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE COMPACT AGENT GADGETS NEW RELEASE UCCE UCCX
2Ring Completes Cisco Interoperability Verification Testing with Cisco Developer Network
2Ring today announced that its 2Ring GADGETS for Cisco Finesse v1.2 – Standard Bundle has successfully completed interoperability verification testing with Cisco Finesse for Cisco Unified Contact Center Express and Enterprise v10.0.1. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO GADGETS INTEROPERABILITY VERIFICATION