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Category: Blog

Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Jun 27, 2022

2Ring @ Cisco Live! 2022 Recap ..

We want to thank each and every one of you that made it to Cisco Live!® this year! I think we can all agree that Cisco Live! 2022 was a tremendous success! The turnout was fantastic, and we really enjoyed catching up with everyone after a three-year long hiatus 🙂 Read More...


CISCO CISCO LIVE CISCO LIVE 2022 CLUS LAS VEGAS
Blog by 2Ring - Apr 18, 2022

CRM Integrations Blog #2: How to Integrate Cisco with Salesforce – Agent’s Perspective

This blog is part of our larger blog series focused on integrating Cisco® contact centers with CRM and Service Desk applications. Read More...


BLOG CISCO INTEGRATION MS DYNAMICS SALESFORCE SERVICENOW
Blog by 2Ring - Apr 07, 2022

New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers

Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco® Contact Centers. Read More...


CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Blog by 2Ring - Jan 05, 2022

2Ring is Redefining Hybrid Work with the Power Tool

In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS KEVIN SCHLEISING POWER TOOL REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Nov 09, 2021

React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Sep 22, 2021

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...


DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
Blog by 2Ring - Sep 15, 2020

How to Affordably Integrate your Applications with a Cisco Contact Center

This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco® Contact Centers and thereby also an introduction to enabling automation for agents and supervisors. Read More...


BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE UCCE UCCX
Blog by 2Ring - Jun 24, 2020

Why Your Contact Center Needs to Collect Feedback on Agents

Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...


AGENT EXPERIENCE AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX FCR STAFFINO
Blog by 2Ring - Jun 04, 2020

Agents’ Performance Check Reveals Undetected Retention Cases

Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...


AGENT EXPERIENCE AX BLOG CUSTOMER EXPERIENCE CUSTOMER RETENTION CX FEEDBACK RETENTION STAFFINO STAFFINO FEEDBACK SERVICE