Category: Blog
7 Reasons Why Real-Time Alerting Is a Must-Have Feature for Contact Centers
Given the speed at which things evolve today, businesses are investing heavily in technologies to stay competitive and deliver top performance. In the world of contact centers — no matter what platform or software you use — real-time alerting should be a critical part of your setup. Read More...
AMAZON CONNECT CLOUD DASHBOARDS & WALLBOARDS FIVE9 GENESYS CLOUD NICE CXONE REALTIME ALERTING REALTIME REPORTING SERVICENOW WEBEX CONTACT CENTER
How 2Ring Empowers Resellers to Succeed
At 2Ring, we recognize the invaluable role that our partners and resellers play in delivering value to our joint customers. As we have become cloud centric and continue to innovate with AI, enhance our support, we are more committed than ever to strengthening our support for resellers. Read More...
BLOG CHANNEL PARTNERS RESELLERS
Staying Ahead of the Game: 2Ring’s Contact Center Trends for 2023
Contact centers are an integral part of any business, providing a vital link between the company and its customers. As such, it is important to stay up-to-date on the latest trends in the industry. Read More...
AI BLOG CX
CRM Integrations Blog #3: How to Integrate Cisco with Salesforce – Supervisor’s Perspective
This blog mostly focuses on a supervisor's experience when a Cisco Contact Center is specifically integrated with Salesforce utilizing Mixed Mode. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE PCCE SALESFORCE SUPERVISOR UCCE UCCX
2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience
The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...
BLOG CUSTOMER EXPERIENCE CX DASHBOARDS REALTIME ALERTING REALTIME REPORTING WALLBOARDS
2Ring @ Cisco Live! 2022 Recap ..
We want to thank each and every one of you that made it to Cisco Live!® this year! I think we can all agree that Cisco Live! 2022 was a tremendous success! The turnout was fantastic, and we really enjoyed catching up with everyone after a three-year long hiatus 🙂 Read More...
CISCO
CRM Integrations Blog #2: How to Integrate Cisco with Salesforce – Agent’s Perspective
This blog is part of our larger blog series focused on integrating Cisco® contact centers with CRM and Service Desk applications. Read More...
BLOG CISCO INTEGRATION SALESFORCE SERVICENOW
New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers
Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco® Contact Centers. Read More...
CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
2Ring is Redefining Hybrid Work with the Power Tool
In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS POWER TOOL REALTIME REPORTING WALLBOARDS
React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME REPORTING WALLBOARDS