News Room
6 Important Chat Statistics to Measure in your Contact Center #CCTR
The new generation turned from the traditional voice channel mostly to chat. It’s clear that the younger generation tends to be connected with family or business mostly via some kind of chat platform. For the companies and contact centers, it brings also a new challenge, how to effectively manage chat queues and agents in real time. Read More...
2RING DASHBOARDS & WALLBOARDS CCTR DASHBOARDS REALTIME REPORTING WALLBOARDS
2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards (DW) v6.2 has been released. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS DW LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES WALLBOARDS
2Ring Dashboards & Wallboards v6.0
2Ring Dashboards & Wallboards (DW) v6.0 has been released. Read a couple of short notes before you dive deep into what's new. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
CUCM Connector v5.3.1 for 2Ring Dashboards & Wallboards
The 5.3.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. Read More...
2RING DASHBOARDS & WALLBOARDS CALLMANAGER CISCO CUCM LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES
UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
The 5.3.2 release of our (Packaged) UCCE connector for 2Ring Dashboards & Wallboards is available as of today. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX LAYOUTS REALTIME ALERTING REALTIME REPORTING RELEASE NOTES UCCE
2Ring Dashboards & Wallboards v5.3
2Ring Dashboards & Wallboards (DW) v5.3 has been released, and our public demo environment running on MS Azure has been upgraded too. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
2Ring Dashboards & Wallboards v5.1 has been released
2Ring Dashboards & Wallboards v5.1 has been released, and our public demo environment running on MS Azure has been upgraded. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE UCCX
2Ring Dashboards & Wallboards v5.0
2Ring is pleased to announce that 2Ring Dashboards & Wallboards v5.0. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CX LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Dashboards & Wallboards v4.6
2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Enterprise (UCCE) edition. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS NEW RELEASE REALTIME REPORTING RELEASE NOTES UCCE