2Ring Dashboards & Wallboards v6.2

2Ring Dashboards & Wallboards Dashboards DW Layouts New Release Realtime Reporting Release Notes Wallboards

2Ring DASHBOARDS & WALLBOARDS (DW) v6.2 has been released. 

• To check out what a 2Ring DW layout (now with charts) can look like, go here: www.2Ring.com/TryIt
  • No credentials are needed.
• To build your own layouts, request full access to our public demo environment (already upgraded to 6.2): www.2Ring.com/DWtrial
  • Nothing has to be installed on your end.

New Features in the 6.2 Release

• New source type – KPI Pie Chart
  • Pie / donut charts showing past or current values
  • Legend and segment label with values, percentages, and calculation names
    
• New source type – KPI Timeline Chart
  • Charts show how a value changes over time
  • Timelines focused on a single day (60, 30, or 15-minute granularities) or on multiple days (a week, a month or multiples thereof)
  • Daily timeline can also be filtered to a day segment (such as 8:00 AM to 4:30 PM)
  • Multiple value axes can be used
    
• Security System
  • A multi-tenant security system has been introduced.
  • All major entities belong to a business unit.
    • A new special business unit (shared) for sharing resources has been added. Everyone can use shared resources, but only system administrators can manage these shared resources.
    • A new special business unit (templates) for hosting resource templates has been added. Everyone can create resources from a template, but only system administrators can manage templates.
    • Each user belongs to a single business unit and can access resources belonging to his, shared and template (read-only) business units.
    • Default values can be set for each business unit separately.
    • Notification rules can be created for each business unit separately.
    • A whole business unit can be duplicated with all its child resources.
    • Resources can be copied between business units.
    • The web client and configuration tools work in the context of a business unit. Administrators can switch contexts on the fly.
      
• ServiceNow Connector
  • The connector pulls already existing statistics (scorecards) from ServiceNow, so there are no calculations performed by 2Ring.
    
• Enhanced Cisco Unity Connector
  • Performance improvements
    
• Enhanced UCCX Connector
  • a brand-new data source Staffino. Learn more at www.2Ring.com/Staffino
  • new KPIs
    • Agents – Avg Handle Time
    • Agents – Avg Handle Time Monthly
  • new columns in Agent State Grid
    • Call Variable 1 to Call Variable 5
    • Avg Handle Time Monthly
    • Staffino – Thank Yous
    • Staffino – Suggestions
    • Staffino – Thank You Rate
  • new column in Current Call Grid
    • Agent Name
      
• Enhanced UCCE Connector
  • new KPIs
    • Calls – Dequeued for Skill Group
    • Calls – Dequeued for Precision Queues
    • Calls – Dequeued for Call Types
    • Agents – Transferred In
    • Agents – Transferred Out
  • new columns in Agents Grid
    • Transferred In
    • Transferred Out
  • new columns in Call Types, Skill Group and Precision Queue grids
    • Calls Dequeued
  • calculations can be now enabled/disabled using DBManager action (performance improvement)
    
• Other Changes and Enhancements
  • The threshold range configuration is now simpler and more intuitive.
  • Intervals, Calendars, KPIs and charts now inherit thresholds from KPI Calculation.
  • Grid threshold color settings were moved to the Column Values tab.

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (https://www.2ring.com/Contact). Also, please note that 2Ring DASHBOARDS&WALLBOARDS is available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium) – if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features. To schedule a live demo, please visit www.2Ring.com/Demo.