The 5.3.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in CUCM Connector v5.3.1
- New Grids
- Extension Statistics
- Parked Calls
- – New KPIs
- Extensions – Idle
- Extensions – Unavailable
- Extensions – Busy
- Calls – Offered for Ext
- Calls – Handled for Ext
- Calls – Abandoned for Ext
- Calls – Abandon Rate for Ext
- Calls – Avg Ring Time for Ext
- Calls – Avg Talk Time for Ext
- Calls – Max Ring Time for Ext
- Calls – Max Talk Time for Ext
- Calls – Dialed for Ext
- Calls – Answered for Ext
- Calls – No Answer for Ext
- Calls – Avg Outbound Talk Time for Ext
- Calls – Max Outbound Talk Time for Ext
- Calls – Parked Now
- Calls – Parked Today
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/Webex.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” – individual tiles showing multiple stats about one person in one segment.