News Room
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
2Ring Gadgets for Cisco Finesse v2.0.1 is available
2Ring Gadgets for Cisco Finesse version 2.0.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS CX GADGETS RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Dashboards & Wallboards v4.6
2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.0
2Ring Gadgets for Cisco Finesse version 2.0 is available as of today. This means that Cisco Resellers and 2Ring partners working on new Cisco Unified Contact Center projects (Express/Enterprise/Packaged UCCE) or migrating existing CAD (Cisco Agent Desktop) customers to Cisco Finesse, can improve their customer collaboration offerings with these new features. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS RELEASE NOTES UC UCCE UCCX UCOMS
Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. Read More...
2RING GADGETS CISCO FINESSE GADGETS FOR CISCO FINESSE IFRAME UCCE UCCX
2Ring Call Accounting v4.4 – Release Notes
2Ring Call Accounting v4.4 enables budget control for organizations that use Cisco® Unified Communications Manager (CUCM) – including Business Edition 6000 and 7000. Read More...
CALL ACCOUNTING CISCO RELEASE NOTES
2Ring Phone Services v7.4.1 – Release Notes
2Ring Phone Services (IPPS) version 7.4.1 is available as of today. Read More...
2RING PHONE SERVICES CISCO CISCO PHONE IPPS RELEASE NOTES
UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Enterprise (UCCE) edition. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS REALTIME REPORTING RELEASE NOTES UCCE
UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Express (UCCX) edition - version 4.5.3. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS REALTIME REPORTING RELEASE NOTES UCCX
2Ring Dashboards & Wallboards v4.5.2
A new minor release of 2Ring Dashboards & Wallboards. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE LAYOUTS REALTIME ALERTING REALTIME REPORTING RELEASE NOTES