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Press Release by 2Ring - Jun 28, 2022

End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v4.x, 5.0.x and 5.1.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


ANNOUNCEMENT CISCO END OF MAINTENANCE EOM FINESSE GADGETS GADGETS FOR CISCO FINESSE PRESS RELEASE UCCE UCCX
Press Release by 2Ring - Jun 21, 2022

2Ring Gadgets for Cisco Finesse v6.1 – Red Hat

2Ring Gadgets for Cisco Finesse (GA) v6.1 is available as of today and this release introduces a change in the container orchestration tool – from Docker to Kubernetes. This means that customers have two Linux flavors to choose from – Red Hat Enterprise Linux or Linux Ubuntu. Read More...


CISCO CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE LINUX NEW RELEASE RED HAT RELEASE NOTES UBUNTU UCCE UCCX
Press Release by 2Ring - Apr 26, 2022

2Ring integrates kuando Busylights with Cisco Contact Centers

2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.  Read More...


2RINGCX GADGETS FOR CISCO FINESSE INTEGRATION KUANDO KUANDO BUSYLIGHT
Press Release by 2Ring - Apr 18, 2022

2Ring Gadgets for Cisco Finesse v4.0.x-4.4.4 EoM Announcement

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


ANNOUNCEMENT CISCO FINESSE EOL EOM GADGETS GADGETS FOR CISCO FINESSE NEWS
Blog by 2Ring - Apr 07, 2022

New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers

Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco Contact Centers. Read More...


CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Blog by 2Ring - Sep 15, 2020
Press Release by 2Ring - Aug 14, 2020

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse. Read More...


CALABRIO CALABRIO ONE CALL RECORDING FINESSE GADGETS FOR CISCO FINESSE INTEGRATION WFM
Blog by 2Ring - Apr 29, 2020

2Ring/Nettle is paving the way to the Conversational AI revolution

Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...


AI ARTIFICIAL INTELLIGENCE AUTOMATION BLOG CHATBOTS GADGETS GADGETS FOR CISCO FINESSE NETTLE
Blog by 2Ring - Mar 25, 2020

Turn Cisco Finesse into an Attendant Console

Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...


2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX
Press Release by 2Ring - Mar 10, 2020

2Ring Gadgets for Cisco Finesse v 5.0

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...


2RING GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE