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Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jun 13, 2022

2Ring Dashboards & Wallboards v8.6

2Ring Dashboards & Wallboards v8.6 is available as of June 13th, 2022. Learn more about this feature-rich release by reading our press release. Read More...


DASHBOARDS DW GAMIFICATION NEW RELEASE RELEASE NOTES TALKING HEADS WALLBOARDS WIDGETS
Blog by 2Ring - May 10, 2022

Tips for Configuring Grids in 2Ring Dashboards & Wallboards

This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise (UCCE), and Packaged UCCE. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG CISCO DASHBOARDS DW GRIDS UCCE UCCX WALLBOARDS
Press Release by 2Ring - Apr 26, 2022
Press Release by 2Ring - Apr 25, 2022

ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)

Ring announces ServiceNow (SNOW) Connector for 2Ring Dashboards & Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express (UCCX) / Enterprise (UCCE or Packaged UCCE) have had the opportunity to benefit from 2Ring Dashboards & Wallboards for quite some time now. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS SERVICENOW WALLBOARDS
Press Release by 2Ring - Apr 22, 2022

Genesys Engage Connector for 2Ring Dashboards & Wallboards

2Ring is proud to announce Genesys Engage connector for 2Ring Dashboards & Wallboards. Read More...


CONNECTOR DASHBOARDS GENESYS GENESYS ENGAGE REALTIME REPORTS WALLBOARDS
Press Release by 2Ring - Apr 22, 2022

Amazon Connect: A Sample Wallboard Layout from 2Ring

2Ring Dashboards & Wallboards (DW) is a real-time reporting solution that uses out-of-the-box connectors to connect to many standard data sources in contact centers. It also offers a user interface that is friendly to business users for creating “unlimited” number of views that can combine various data types and content. Read More...


AMAZON CONNECT DASHBOARDS DW LAYOUT REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jan 11, 2022

2Ring Dashboards & Wallboards v8.5

2Ring Dashboards & Wallboards v8.5 is available as of today and we think that you are going to love all the new usability enhancements that it has to offer. Read More...


CISCO DASHBOARDS NEW RELEASE RELEASE NOTES V8.5 WALLBOARDS
Blog by 2Ring - Jan 05, 2022

2Ring is Redefining Hybrid Work with the Power Tool

In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS KEVIN SCHLEISING POWER TOOL REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Nov 09, 2021

React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME DATA REALTIME REPORTING WALLBOARDS