2Ring Dashboards & Wallboards v9.1 – Enabling Upgrades

2Ring Dashboards & Wallboards Dashboards New Release Release Notes

by 2Ring · Aug 04, 2023

Sacramento, CA2Ring Dashboards & Wallboards (DW) v9.1 is available as of today. To see the 9.1 releases in action, request a demo session (usually no longer than 30 minutes) here.​

What’s New in DW 9.1? 

  • Upgrades to DW9.1 are now available. Existing customers on an older release (9.0.0 and older) can now upgrade to DW9.1 while preserving their current configuration.
  • While editing a dynamically filtered (usually Personal) layout, the layout creator can now test how the layout would appear for a specific user.
  • Error popups can now be dismissed by users viewing a layout.
  • The Layout List now accommodates a greater number of layouts due to the implementation of a smaller font size.
  • Audio and PDF file management is now also available in the Layout List:
  • We have introduced a new theme that aligns with the visual elements of Webex Contact Center. This enhancement simplifies the process of embedding any layout into the WebexCC agent or supervisor desktop, ensuring a seamless integration. Additional themes will be introduced in the future.

End of Life Notice for Older Dashboards & Wallboards Versions

Please be advised that End of Life notices have been posted for older versions of 2Ring Dashboards & Wallboards (v8.4x – 8.8x). The full press release can be accessed here.

Have You Missed Previous Product Updates?

  • 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
  • Cisco Finesse Connector – a brand new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).
  • 8.8 (incl. 8.7) Release Notes – a new user role (message author), a native SQL Connector enabling connections to 3rd party SQL data sources, lighter license enforcement rules, and more.
  • 8.6 Release Notes – added talking heads (agent detail widgets), floor plans, unlimited number of thresholds (flexible value ranges), present values as images, personalized layouts – presenting different data to different users, and other usability enhancements.
  • 8.5 Release Notes – added word cloud, a new messaging tool (incl. support for displaying temporary announcements/messages), multiline banners/tickers, new color picker, font settings, total rows, alternating row styles, and column presets.

What’s next?

There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedInX (Twitter), Threads, and Instagram.

Image of graphic used to denote press release.