2Ring Dashboards & Wallboards v9.1 – Enabling Upgrades
2Ring Dashboards & Wallboards Dashboards New Release Release Notes
by 2Ring · Aug 04, 2023
Sacramento, CA – 2Ring Dashboards & Wallboards (DW) v9.1 is available as of today. To see the 9.1 releases in action, request a demo session (usually no longer than 30 minutes) here.
What’s New in DW 9.1?
- Upgrades to DW9.1 are now available. Existing customers on an older release (9.0.0 and older) can now upgrade to DW9.1 while preserving their current configuration.
- We strongly encourage all our customers to take advantage of the 9.1 release and upgrade. Please request upgrade by opening a support ticket here.
- While editing a dynamically filtered (usually Personal) layout, the layout creator can now test how the layout would appear for a specific user.
- Error popups can now be dismissed by users viewing a layout.
- The Layout List now accommodates a greater number of layouts due to the implementation of a smaller font size.
- Audio and PDF file management is now also available in the Layout List:
- We have introduced a new theme that aligns with the visual elements of Webex Contact Center. This enhancement simplifies the process of embedding any layout into the WebexCC agent or supervisor desktop, ensuring a seamless integration. Additional themes will be introduced in the future.
Have You Missed Previous Product Updates?
- 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
- Cisco Finesse Connector – a brand new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).
- 8.8 (incl. 8.7) Release Notes – a new user role (message author), a native SQL Connector enabling connections to 3rd party SQL data sources, lighter license enforcement rules, and more.
- 8.6 Release Notes – added talking heads (agent detail widgets), floor plans, unlimited number of thresholds (flexible value ranges), present values as images, personalized layouts – presenting different data to different users, and other usability enhancements.
- 8.5 Release Notes – added word cloud, a new messaging tool (incl. support for displaying temporary announcements/messages), multiline banners/tickers, new color picker, font settings, total rows, alternating row styles, and column presets.
What’s next?
There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, X (Twitter), Threads, and Instagram.
