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Press Release by 2Ring - Mar 16, 2023

2Ring Gadgets for Cisco Finesse v6.3

In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...

2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES

Blog by 2Ring - Mar 25, 2020

Turn Cisco Finesse into an Attendant Console

Cisco Finesse is extensive in nature, yet for some contact centers it offers either too much or too little depending on their business requirements. With the addition of 2Ring Gadgets for Cisco Finesse, customers are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives by serving as an alternative to traditional attendant consoles. Read More...

2RING GADGETS ATTENDANT CONSOLE BLOG CISCO FINESSE GADGETS FOR CISCO FINESSE PCCE UCCE UCCX

Press Release by 2Ring - Mar 10, 2020

2Ring Gadgets for Cisco Finesse v5.0

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). Read More...

2RING GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE

Press Release by 2Ring - Jan 30, 2020

2Ring Gadgets for Cisco Finesse v4.3.1 – 4.3.6

2RING GADGETS CISCO FINESSE GADGETS FOR CISCO FINESSE NEW RELEASE

Press Release by 2Ring - Jul 29, 2019

End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...

2RING GADGETS END OF MAINTENANCE EOL EOM GADGETS GADGETS FOR CISCO FINESSE

Press Release by 2Ring - Jun 29, 2018

Press Release by 2Ring - Sep 20, 2017

2Ring Gadgets for Cisco Finesse v3.3

2Ring Gadgets for Cisco Finesse 3.3 is available as of today. Read More...

2RING GADGETS CCTR CISCO CISCO FINESSE GADGETS RELEASE NOTES UC UCOMS

Press Release by 2Ring - Aug 02, 2017

2Ring Compact Agent v3.2.1 – Release Notes

2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...

2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO COMPACT AGENT GADGETS RELEASE NOTES UCCE UCCX