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Tag: Agent State Trace

Blog by 2Ring - Jul 28, 2015

Call History and Agent State Trace come to Finesse .. Finally

Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse.  Read More...


AGENT STATE TRACE BLOG CALL HISTORY CISCO CISCO FINESSE GADGETS UCCX