Category: Press Release
2Ring Dashboards & Wallboards v9.0
2Ring Dashboards & Wallboards (DW) v9.0 is available as of today. This is a major version release that brings features that 2Ring customers have been craving for a long time. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO FIVE9 GENESYS CLOUD NEW RELEASE PCCE PRESS RELEASE RELEASE NOTES UCCE UCCX WXCC WXCC ENTERPRISE
Cisco Finesse Connector for 2Ring Dashboards & Wallboards
This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
2Ring Gadgets for Cisco Finesse v6.3
In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES
2Ring Dashboards & Wallboards v8.8
2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...
2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES WEBEX CONTACT CENTER
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription
2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...
CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS PRESS RELEASE STATEMENT SUBSCRIPTIONS
2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements
2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...
CISCO CISCO FINESSE GA GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX
2Ring Dashboards & Wallboards 8.7 and a New Connector for Five9
2Ring announces a brand new Five9® connector, and also a minor release of 2Ring Dashboards & Wallboards – 8.7.0. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS DW FIVE9 FIVE9 CONNECTOR NEW RELEASE RELEASE NOTES WALLBOARDS
End-of-Sale, End-of-Life, and End-of-Maintenance Announcement for 2Ring Call Accounting
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
CALL ACCOUNTING END OF LIFE END OF MAINTENANCE END OF SALE EOL EOM PRESS RELEASE
2Ring Part of 2022 Five9 CX Summit for the First Time
2Ring, a renowned supplier of software add-ons to contact center platforms, has become a sponsor of the upcoming 2022 Five9® CX Summit in Las Vegas (August 9-11 @ the ARIA Resort). Read More...
FIVE9
End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v4.x, 5.0.x and 5.1.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
ANNOUNCEMENT CISCO END OF MAINTENANCE EOM FINESSE GADGETS GADGETS FOR CISCO FINESSE PRESS RELEASE UCCE UCCX