2Ring Phone Services v7.6.5

Jul 31, 2020

Posted by 2Ring

2Ring Phone Services (IPPS) v7.6.5 is available as of today.

New Features

  • IPPS now runs on .NET Framework 4.8 (.NET Framework 3.5 is no longer required).
  • Custom Speed Dial Actions can now be configured to add voicemail, or text, or any other action needed.
  • List of Speed Dial Actions for private categories can now be modified on the Speed Dial page.
  • ClickOnce applications now use MSI installer instead.
  • Added support for Whisper Coaching initiated from 2Ring Gadgets for Cisco Finesse.

 Bug Fixes

  • Fixed an issue that prevented conference to be started through the 2Ring Messaging Service on an IP Phone.
  • Fixed an issue that would leave the speaker button on an IP Phone active after a live paging has finished.
  • Fixed an issue that would prevent the presence status on the Speed Dial page to be displayed for all numbers, if at least one number had incorrect Jabber address.

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.

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